bmkdotcom

9 hours ago, Mark H said:

Please update the access details to your site in the Client Area, and we'll be happy to investigate the issue.

(Note that we will need valid FTP/SFTP details since even the direct upgrade link has the same 500 error.)

Also please reply here when you have updated them.

Hi Mark, sorry for the delay (I was called into work). I've updated the customer docs with our FTP info.

One of the other admins enabled recovery mode, using info from another thread. Update page still has no login field. Admin cp is now the Invision logo. He also tried to overwrite the files, which clearly didn't work.

Hi all,

I renewed our license yesterday and attempted a long overdue upgrade. Our last one was probably in November. I was able to get through the download and extract stage, but could not proceed further than that. The step 4 page did not have a "continue" button. I tried both Chrome and Safari. I asked the other admins on our team to give it a try, but they could not move past the login page, as there are no fields to enter login info. Now we can't even access our admin cp. 

Any help would be greatly appreciated.

8 hours ago, Ryan H. said:

That's not what the others were talking about.

The app requires all prefixes to be defined explicitly in the admin panel. Did you set them up (content > Advanced Tags & Prefixes > Prefixes) and add them as 'allowed prefixes' on your forum(s)?

Sorry, I did see someone mention my issue on the previous page and mistakenly thought that's what people on this page were talking about.

Adding them as "allowed prefixed" in the forum settings was the step I was missing. Thank you so much!

I just purchased and am experiencing the same thing. The plugin seems to work correctly, it's just that the Add Prefix dropdown does not appear when the plugin is enabled. It DOES however appear when I disable it. I've tried enabling/disabling various settings to no avail. Any help would be greatly appreciated.