If you believe you've found bugs in the software, post it in the bug tracker[/url}.
The issue with being a paying customer, but not marked as one has been taken hundreds, if not thousand, times.
In short, you have to log in with the same details as you use in your client area. And if you are, all you need to do is log out, and log back in again. If that doesn't solve your issue, file a ticket to account assistance.
Will L. reacted to Martin A. in Eek! Search seems to look rather odd!
