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Nothing showed in the Moderator log, so it was definitely not a staff member. I never ended up starting a ticket on this one, as we have had three serious issues since and I have worked on those. Only one board in our community appears to have been affected -- and thankfully, it was not an important one.

Before opening a ticket on this, I wanted to make sure this isn't just something obvious that I did wrong. Our forum has added a Profile Completion Step in the last month. Over the past couple of weeks, a number of members are having trouble with this -- they are on desktops and laptops, not mobile. When they have to log-in, the required fields come up. They fill them out and hit the "Submit" button. The waiting wheel spins . . . and spins . . . and spins. Several members waited a full five minutes before closing out the screen and contacting the forum staff. On those member accounts, an Admin is having to fill in the fields through AdminCP, then the member can edit them. Is this likely an issue, or is it something I may have configure incorrectly? Thanks!

Hi! This is exactly the answer I needed. Thank you so much. Quick question. I followed the steps exactly, but when I go into Account Settings to link the account, this is what comes up: I even deleted the whole thing in both AdminCPs and went back through the step-by-step instructions to redo the settings. I've tried this on two accounts, both with the same result. I did verify the passwords on both. Any idea what I may have done wrong?

Okay, this might be a silly question, but it was asked and I have no idea on the answer. 🙂 As mentioned above, we separated a large portion of our larger community into its own IPS community. This has not worked out as hoped, and now members don't like the idea of two accounts, one for each separate community, etc. Is it possible to operate two nav bar tabs in one community that go to sections both operating as a forum? That's confusing, but the main tab on our nav bar for the site is the "Forums" tab which is the current forum set-up. We then have other tabs using the Pages app, etc. Is there a way to create a second forum in the community that could show as another tab on the main nav bar? That would keep posting separate, but allow users to log in with one account in the one community.

Thanks! That looks like just what I needed to know.

Several years ago, a portion of our thriving community was separated into a separate IPS community on its own. It's an experiment that may not be working, so staff is starting to discuss options. Is it possible to import all posts and members from the one community into the first community? Both are running the current IPS version, etc. Totally updated. I've been reading through posts here and doing a Google search, but no results are showing for import options since before 2020. Thanks.

Thank you for posting this! The subject just came up, and this saved me the time of finding it myself. Great tool. Anyone know if the follows are removed immediately, or will it take a little while for the system to reset?

Thanks so much! I use that feature to get the feeling, but I didn't realize that is what the mobile device would see. Great to know. We should be good then, so I think we'll issue an announcement. 🙂

Thanks very much! Personally, I don't have a mobile device, but we do have a number of members who use them. We'll work on an announcement and Tapatalk removal.

Does this mean that the Invision forum software will not function correctly on a mobile device at this point?

Thank you to all of you for the advice. After all of that and lots of reading on this, we'll definitely be removing it ASAP. I've been browsing through the Help Guides here, but does anyone know where to point me to some kind of guide discussing how to use the Invision app rather than Tapatalk. Educating the members in advance here will definitely help some of the older ones who struggle with change. Thanks so much!

Just wondering what other users of Invision think about using the Tapatalk App on your forum. While I don't use it personally, our forum does have the app installed. However, from some recent reading on security issues, I'm feeling it may be a good thing to remove. Does anyone else have feelings about this as it relates to their Invision forums? From all the reading that I've done, it would seem better to use only the Invision Mobile settings/app, is that correct? Our forum has been around for some years and we have a lot of older members. While they don't always take to change, this seems worth the effort, as we're trying to improve site security.

No, it's using PHP (had to check that one).

Anyone else experiencing slow reception on e-mails sent through the Contact Us on the front page of the forum. Yesterday afternoon we changed the System/Settings/Contact Us from receiving messages via the Support Ticket option to sending messages to a listed e-mail address at the forum domain name. As a trial run, another staff member sent two e-mails through the forum Contact Us link. Both of those messages have still not arrived (almost 24 hours later). After waiting a couple hours, we added a second e-mail address (this time a GMail address) to the settings. Then, we sent a third trial message through the forum contact. This time, the message was received at only the GMail address, but not for over three hours. We've tested both addresses multiple times, and they are receiving normal messages just fine. Only the forum contact messages are not showing up. And we have checked the Spam folders multiple times. Is anyone else experiencing an issue like this? Were you able to fix it?

You may want to open a support ticket on that, as it could be an issue. We had a problem with the download of the update yesterday, but they were able to fix it about a half hour after I opened the ticket. Hope you get it to work!

Thanks so much! Did not know that was there. Will definitely share this with the staff handling the member accounts. 🙂

Thanks. Good explanation. Does anyone know of a plugin or something that would show the date of last visit (not signin) by a member inside the member's account page in the AdminCP?

Hey, this wasn't supposed to sound personal, and I didn't mean to hurt anyone's feelings. I guess we'll stick with the log-out button idea, since posting in the feature suggestions isn't going to help with this current issue. Thanks for the help.

I'm surprised that this sounds like a foreign idea. The majority of websites that I have set to "remember me" time out at some point. The cookies don't always refresh. The idea that members never have to sign-in doesn't seem great. I understand not wanting to have to sign-in all the time . . . no one wants to do that. But every couple of weeks or every month is not bad and keeps your account from being accessible all the time -- and shows it as being active. Logging all members out will fix this one issue of needing members to sign-in to fill out required fields, but that will only help this one instance, correct. They sign-in again, and then they don't have to sign-in for more years. Some staff are going through old accounts to move members who have not been active in years. What's interesting is that there are a number of accounts that have not had to log-in for a year and a half, two years, etc. But they are active on a weekly basis. This has to be checked in the public profile, as there's no way in the AdminPC to tell if an account is in active use, other than sign-in date. It would seem better all around to require a long-in every now and then, rather than years apart.

The reason I am asking is because it's definitely working longer than 90 days. Most staff members have not had to login for years as the forum still remembers their login. It's way too long, and we've also instituted some required fields that members need to fill out . . . but since many never need to login, they're not seeing it.

Still hoping someone may have an answer on this. Is it edit that feature to a shorter amount of time?

Have sent it in with screengrabs, etc. Thanks!

I'll open a support ticket . . . probably a bug with the update, then. Thanks!

We're cleaning out some old accounts from over ten years ago. A couple of them have one or two posts attached that we want to leave in place -- so am deleting the account through AdminCP. I click the "leave content" option and then select the option to continue attributing posts to that user. However, every time it removes the attribution and shows the post as made by "Guest". I've done two accounts like this, and both did not work. Is this a bug?

You're welcome. We have a board set up like this as well, but it's easy to forget about the setting! You can always go in through the AdminCP to manually increase the post count on that user's account, if that helps.