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Nov 23 Scheduled Release

We had previously posted a release schedule for our product line through the end of this year. When we made that schedule we neglected to factor in that our staff in the United States would be off work for the Thanksgiving holiday.

Obviously releasing a new version of a product when two days later a good percentage of our staff will be off would not be good for our customer service. Therefore, we will not be having a release on Tuesday, November 23rd.

Along this same subject:

Please note that we will be closed Thursday 25th and Friday 26th November for Thanksgiving holiday. Telephone support will be unavailable, but ticket and forum support will be provided.

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(off topic)
I see the delete / edit / reply / report beside each response.
Is that intentional ? (I know No_Permission) but Its seen and I presume it has a hit on performance minimal as it may be tried......

I have a similar issue - guests see the Promote to article option on every post - default setting, I have not figured out yet how to turn that off. (loggged in users dont see it). It generates a number of "reported errors" - only noticed while having a play in the ACP and turned on reporting for all errors and viewed my forum as a guest.........

(/off topic)

Happy thanksgiving people, and appreciate the update !

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[quote name='irishbikerforum' timestamp='1290209209']
(off topic)

I see the delete / edit / reply / report beside each response.Is that intentional ? (I know No_Permission) but Its seen and I presume it has a hit on performance minimal as it may be tried......I have a similar issue - guests see the Promote to article option on every post - default setting, I have not figured out yet how to turn that off. (loggged in users dont see it). It generates a number of "reported errors" - only noticed while having a play in the ACP and turned on reporting for all errors and viewed my forum as a guest.........

(/off topic)

Please post about any issues in the proper support forums.

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Understandable, however, how many of your customers are outside the USA? I'm in the UK, we do not have a thanksgiving holiday here. Likewise, most other countries outside of the USA don't either.

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[quote name='TomRigg' timestamp='1290214048']
Understandable, however, how many of your customers are outside the USA? I'm in the UK, we do not have a thanksgiving holiday here. Likewise, most other countries outside of the USA don't either.



Yes, that's true. Did you have a question? :lol:

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[quote name='TomRigg' timestamp='1290214048']
Understandable, however, how many of your customers are outside the USA? I'm in the UK, we do not have a thanksgiving holiday here. Likewise, most other countries outside of the USA don't either.



Doesn't really matter as I believe half of the staff are in the US and won't be on any of those days.

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[quote name='TomRigg' timestamp='1290214048']
Understandable, however, how many of your customers are outside the USA? I'm in the UK, we do not have a thanksgiving holiday here. Likewise, most other countries outside of the USA don't either.


Almost every company in existence is closed during public holidays in their home country. Nevertheless, as the original post pointed out there is still ticket and forum support over that period so I'm really not sure what you're complaining about.

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[quote name='Mat B' timestamp='1290232382']
[quote name='TomRigg' timestamp='1290214048']Understandable, however, how many of your customers are outside the USA? I'm in the UK, we do not have a thanksgiving holiday here. Likewise, most other countries outside of the USA don't either.



He's not complaining just try to let everybody know hes from the UK

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[quote name='TomRigg' timestamp='1290214048']
Understandable, however, how many of your customers are outside the USA? I'm in the UK, we do not have a thanksgiving holiday here. Likewise, most other countries outside of the USA don't either.



Swings and roundabouts - IPS are often open when we have a bank holiday.

It also gives the guys an extra few days to get the bugs out the of the system to be able to release a more polished product.

Perhaps though as Mark is UK based, he can release as Nexus update ;)

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[quote name='.Ian' timestamp='1290244813']
Perhaps though as Mark is UK based, he can release as Nexus update


Please refer to the announcement - "releasing a new version of a product when two days later a good percentage of our staff will be off would not be good for our customer service. Therefore, we will not be having a release on Tuesday, November 23rd."

There will be no release on November 23rd.

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[quote name='TomRigg' timestamp='1290214048']
Understandable, however, how many of your customers are outside the USA? I'm in the UK, we do not have a thanksgiving holiday here. Likewise, most other countries outside of the USA don't either.

Actually, many countries in the world have a holiday set aside for giving thanks. I looked it up last year and there were dozens and dozens of countries that had a Thanksgiving holiday. If the U.K. doesn't have one, that makes it sad and unusual. Google is your friend.

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