I started an update and received the below. The update stalled on 9.54% but when I try to access admin panel it takes me back to the install process.

What should I do from here please? The error is talking about having manually uploaded files but I didn't do that.

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File Check

Some source files are not correct for the current version. If you uploaded the files to your server manually, the process may have failed or not completed yet. Download the latest version from your client area and upload the files again in order to continue.

Go To Client Area

If you are sure the files have been uploaded correctly, make sure the permissions are set correctly on them.

/home/dh_saccb7/mywebsite.com/admin/convertutf8/system/Convert/Convert.php

/home/dh_saccb7/mywebsite.com/admin/install/lang.php

/home/dh_saccb7/mywebsite.com/admin/upgrade/lang.php

/home/dh_saccb7/mywebsite.com/applications/calendar/Application.php

/home/dh_saccb7/mywebsite.com/applications/calendar/api/comments.php

/home/dh_saccb7/mywebsite.com/applications/calendar/api/events.php

/home/dh_saccb7/mywebsite.com/applications/calendar/api/reviews.php

/home/dh_saccb7/mywebsite.com/applications/calendar/extensions/core/ContentRouter/calendar.php

/home/dh_saccb7/mywebsite.com/applications/calendar/extensions/core/Notifications/Events.php

/home/dh_saccb7/mywebsite.com/applications/calendar/modules/admin/stats/rsvp.php

/home/dh_saccb7/mywebsite.com/applications/calendar/modules/front/calendar/event.php

/home/dh_saccb7/mywebsite.com/applications/calendar/modules/front/calendar/submit.php

/home/dh_saccb7/mywebsite.com/applications/calendar/modules/front/calendar/view.php

/home/dh_saccb7/mywebsite.com/system/Db/Db.php

You need to upload a fresh set of files from your client area, as you have files that have not been properly updated.

 

I started an update and received the below. The update stalled on 9.54% but when I try to access admin panel it takes me back to the install process.

What should I do from here please? The error is talking about having manually uploaded files but I didn't do that.

What version did you try to upgrade from and to what version? Those files weren't overwritten by the looks of the message that you got. Give the manual upgrade a try instead.

 

You need to upload a fresh set of files from your client area, as you have files that have not been properly updated.

Isn't that what the built in update process is meant to do?

It's possible the built-in code couldn't overwrite some files because of permission or ownership issues.

I've seen it happen sometimes.

 

Isn't that what the built in update process is meant to do?

 

It's possible the built-in code couldn't overwrite some files because of permission or ownership issues.

I've seen it happen sometimes.

Exactly this :)

 

Exactly this :)

What permissions are they meant to have? For owner permissions it had read and write already. Does it also need execute? Do I need to change group and public permissions?

Its not possible for us to be able to tell you what your own servers permissions need to be there, as we dont administer your server. We can only say that the system itself needs to be able to unpack and overwrite the files/folders in order to work properly.

 

What permissions are they meant to have? For owner permissions it had read and write already. Does it also need execute? Do I need to change group and public permissions?

Typical permissions are 755 for folders and 644 for files.

 

Typical permissions are 755 for folders and 644 for files.

From what I've found so far they all have this, so I don't understand why it had a problem overwriting them

It might not be a problem of permissions but ownership. For example, a client had some issues overwriting some files, and after checking I found they were owned by the root account and the "normal" account couldn't overwrite them. A simple chown command through SSH fixed the issue. No idea if you're having the same issue, though. 🤷‍♂️