Good Day

This is a somewhat complex issue, and I am not sure if it’s an Invision issue or elsewhere. Please bear with me whilst I try and explain.

My domain name is hosted at Hostgator. The nameservers are Invision so that my domain name points to my website which is hosted in cloud. I don’t recall the details but some witchcraft was employed so that emails to my domain were handled by Hostgator. All was well until the last couple of months. Receiving emails isn’t an issue, but emails sent from an email client are never delivered. They are sent because I can access Webmail at Hostgator and they are shown in the “sent” folder, but as I said they never reach their destination.

I know that Hostgator is working as I have another domain solely hosted by them and am able to send and receive emails without issue. The problem is solely on the domain who’s nameservers is Invision.

Can anyone explain what witchcraft was employed to send my emails to Hostgator whilst my site appeared here? Is this an issue with the way email is sent to Hostgator? Is the problem Hostgator’s end? Something else??

Any help would be most gratefully received!

All the best

Bill

Try sending a test email to this site and check your spam score: https://www.mail-tester.com/

Maybe the emails are being discarded somewhere along the way because something is not setup correctly (SPF, DKIM, etc,).

Checks have become more strict lately. (I imagine to combat spam better?)

Thanks for that, it reports that I need to add an SPF? record and my DKIM signature is not valid. I can’t do it because my name servers are at Invision

 

Thanks for that, it reports that I need to add an SPF? record and my DKIM signature is not valid. I can’t do it because my name servers are at Invision

Why?

Shouldn’t matter, SPF and DKIM are nothing more than DNS records, and any good hosting provider allows you to add, modify or deleted them.

By rights, you could create a Cloudflare account and add your domain, and you could even add the DNS records to the DNS for your domain there.

 

Why?

My hosts help files say that to do these my nameservers need to point to their service and they aren’t. My name servers are Invision.

To be honest, all this is beyond my level of understanding :(

You would get the necessary DNS records from Hostgator, but then IPS would need to set them up manually for you, since they are handling the DNS information for your domain.

These record look like this by the way.

As mentioned above you would get the domain entries that you need from y our email provider. Once you have those, you need to create a ticket requesting these are added. We can then add them for you, no problem at all.

 

As mentioned above you would get the domain entries that you need from y our email provider. Once you have those, you need to create a ticket requesting these are added. We can then add them for you, no problem at all.

I have an issue in creating a support ticket as I have the same issue re nameservers. The email address associated with my acccount, which the nameservers need changing on, is the one that needs to create the support ticket. So I won't see the reply! Is there anyway of sorting this out?

I would advise changing your email in the Client Area till it is addressed so we can communicate with you if you're having domain issues. This can be done in Client Area -> My Details -> Email Address.