Issue with Guest Transactions in Stripe - Missing Email and Details

[Kevin Schmitt]

Dear Support Team,

I’m encountering an issue with my forum website. Specifically, during the last transaction, the IBP invoice appears perfect and includes all the necessary details. However, the corresponding Stripe transaction shows the customer as a "Guest," and no email or additional details were fetched.

Here are some key details:

• Forum Software: Invision Community Suite  v4.7.19
• Payment Gateway: Stripe
• Issue: Customer details (e.g., email address) are not being sent to Stripe; transactions are marked as "Guest."

I’d appreciate guidance on how to resolve this issue so that customer details are passed correctly to Stripe during transactions. If there’s any configuration or setting in the Invision Community Suite or Stripe that I need to check, please let me know.

Thank you for your support!

Best regards,

Ninfox Technologies Pvt Ltd  

Edited Sunday at 09:15 PM by Kevin Schmitt

[Marc]

I have created a ticket on this for you. Please could you provide me with the details on which item it is in your admin CP, so I can take a look?

[Kevin Schmitt]

https://ninfoxtechnologies.com/store/product/1-sevensix-license/

[teraßyte]

Sounds similar to this:

 

According to the release notes, it was fixed in 4.7.8: 

 

 

Quote

• Fixed an issue where checking out as a guest would not pass guest email to Stripe

 

Stripe had some changes in later versions after that, so maybe it's a regression. 👀

[Kevin Schmitt]

21 hours ago, Marc said:

I have created a ticket on this for you. Please could you provide me with the details on which item it is in your admin CP, so I can take a look?

 

Thank you for your email. I attempted to follow the instructions provided to submit a support ticket through the client area. However, when I try to create the support ticket, I encounter an issue where it states, "Your current plan does not include email support."

Could you please advise on how I can proceed under these circumstances? If there are alternative methods to share the required access information and commerce item details, please let me know.

I look forward to your guidance on resolving this matter.

 

 

 

 

[Daniel F]

1 hour ago, Kevin Schmitt said:

Could you please advise on how I can proceed under these circumstances? If there are alternative methods to share the required access information and commerce item details, please let me know.

 

On the same page where you opened the "Get Support" Modal you can edit the Stored Access Information