Dear Support Team,

I’m encountering an issue with my forum website. Specifically, during the last transaction, the IBP invoice appears perfect and includes all the necessary details. However, the corresponding Stripe transaction shows the customer as a "Guest," and no email or additional details were fetched.

Here are some key details:

• Forum Software: Invision Community Suite  v4.7.19
• Payment Gateway: Stripe
• Issue: Customer details (e.g., email address) are not being sent to Stripe; transactions are marked as "Guest."

I’d appreciate guidance on how to resolve this issue so that customer details are passed correctly to Stripe during transactions. If there’s any configuration or setting in the Invision Community Suite or Stripe that I need to check, please let me know.

Thank you for your support!

Best regards,

Ninfox Technologies Pvt Ltd  

Edited January 13Jan 13 by Kevin Schmitt

I have created a ticket on this for you. Please could you provide me with the details on which item it is in your admin CP, so I can take a look?

https://ninfoxtechnologies.com/store/product/1-sevensix-license/

Sounds similar to this:

 

According to the release notes, it was fixed in 4.7.8: 

 

 

  Quote

• Fixed an issue where checking out as a guest would not pass guest email to Stripe

 

Stripe had some changes in later versions after that, so maybe it's a regression. 👀

 

I have created a ticket on this for you. Please could you provide me with the details on which item it is in your admin CP, so I can take a look?

 

Thank you for your email. I attempted to follow the instructions provided to submit a support ticket through the client area. However, when I try to create the support ticket, I encounter an issue where it states, "Your current plan does not include email support."

Could you please advise on how I can proceed under these circumstances? If there are alternative methods to share the required access information and commerce item details, please let me know.

I look forward to your guidance on resolving this matter.

 

 

 

 

 

Could you please advise on how I can proceed under these circumstances? If there are alternative methods to share the required access information and commerce item details, please let me know.

 

On the same page where you opened the "Get Support" Modal you can edit the Stored Access Information

We upgraded to IPS v4.7.19 and we still have the "Guest" name passed to Stripe issue.  I reported the issue several years ago but not resolution yet.

 

On the same page where you opened the "Get Support" Modal you can edit the Stored Access Information

okie i have done as per your instruction 

 

okie i have done as per your instruction 

You need to respond to the emails rather than responding in here, as your issue is now in a ticket

Done

 

You need to respond to the emails rather than responding in here, as your issue is now in a ticket

when update come with resolution fix for guest checkout

 

when update come with resolution fix for guest checkout

As mentioned above, you need to respond to your emails, not here, as your issue is being dealt with in a ticket

after update still issue not fix with me i still got today guest checkout in stripe dashbord

 

after update still issue not fix with me i still got today guest checkout in stripe dashbord

As I mentioned above, you really need to respond to the ticket rather than in here

yes i know u mentioned but there is no solution done yet even if in ticket and its more than 2 month

 

yes i know u mentioned but there is no solution done yet even if in ticket and its more than 2 month

As mentioned in your ticket, the fix is scheduled for our next release but there is no ETA on that. I am sorry this is not what you were looking for but it is the information we can provide at time of writing.