Invision Community 4: SEO, prepare for v5 and dormant account notifications Matt November 11, 2024Nov 11
Posted December 16, 2024Dec 16 We have not made any recent administration or configuration changes on the site. When the accessing the home url www.cpica.ca, we get a blank page. When looking at the source, after the <head> tag, there is a body tag with classes "ipsApp ipsApp_front psJS_none ipsClearfix" The html appears to be building the main menu but doesn't display it. I can certainly provide the html source that I'm seeing if it would help. At 5:29 ET today, I did receive a notification of a new content summary that had been posted. At 5:49 ET I received the first member message that the site was down. At 6:02 ET I confirmed that the community site was down Edited December 16, 2024Dec 16 by Mke Stoltz
December 17, 2024Dec 17 Hi @Mke Stoltz, Just throwing an idea out there until someone from the team can assist you. Have you cleared your system caches in the AdminCP? AdminCP -> System -> Support -> Get Support -> Tools & Diagnostics -> Clear System Caches
December 17, 2024Dec 17 Author Thanks for the tip Gary... I tried clearing the system caches but still the same result. BTW, there are no errors in the system logs Invision manages the DNS records.
December 17, 2024Dec 17 Solution This should be fixed now. A couple days ago, Google Tag Manager was enabled, however the the GTM Body Snippet simply had <noscript> in it, which was causing the issue. I've adjusted that to <noscript></noscript>, which resolved the issue. Note, this isn't likely correct - if you are using Google Tag Manager, then there is additional code that needs to be added there. Unfortunately, that code is unique, so I cannot add it myself. Only the administrator of the site, with access to GTM, can do that.
December 17, 2024Dec 17 Author 12 hours ago, Mke Stoltz said: Thanks for finding what caused this error. I'll further investigate the GTM.
December 18, 2024Dec 18 Author 23 hours ago, Mke Stoltz said: Was just thinking... could you add the "</noscript>" tag to your default, initial configuration. I enabled the GTM a few days ago thinking that I could come back and configure later, not noticing that the "<noscript>" tag without the close was going to cause problems. The other oddity, was that even though the plugin was enabled a few days ago, the site wasn't down until about 5:45pm yesterday (as far as I know). Thanks again for your support.
December 18, 2024Dec 18 16 hours ago, Mke Stoltz said: Was just thinking... could you add the "</noscript>" tag to your default, initial configuration. I enabled the GTM a few days ago thinking that I could come back and configure later, not noticing that the "<noscript>" tag without the close was going to cause problems. The other oddity, was that even though the plugin was enabled a few days ago, the site wasn't down until about 5:45pm yesterday (as far as I know). Thanks again for your support. As Ryan mentioned, the <noscript> is part of the overall GTM inclusion script so not something which we can add.
