Does anyone know how to get back into the admin panel when this happens

[Max]

My form has been down all day, we had a script to put in for a new ad Network and I think it caused problems.

I have a support ticket open but the site's been down all day so hopefully someone else will see this.

https://forums.JetNation.com

The form won't load for some people most of them because of the script. When I go to the admin panel I get a template error.

Invision told me they put the site in recovery mode but I still get the same error. Anyone have any thoughts?

Edited September 24, 2023 by Max

[Robert Angle]

It loads right up for me 🙂

[Randy Calvert]

There was a link on your site that was giving me a 500 error when I clicked it

https://forums.jetnation.com/forum/5-ny-jets-forum/?_gl=1*jkvwsq*_ga*NjUyODE5MjA0LjE2OTU1MzgxMDA.*_ga_S5PKRH2XRR*MTY5NTUzODE5MS4xLjAuMTY5NTUzODI3NS42MC4wLjA.

However if I strip the URL to IPB’s actual address without the content after the query string, it works  

https://forums.jetnation.com/forum/5-ny-jets-forum/

Also I’m seeing many posts from today, even in the last hour. 

You might want to fix your links. 

[Miss_B]

2 hours ago, Randy Calvert said:

However if I strip the URL to IPB’s actual address without the content after the query string, it works  

https://forums.jetnation.com/forum/5-ny-jets-forum/

That link is not working as well. I get an error page when I load it.

[Robert Angle]

10 hours ago, Max said:

https://forums.JetNation.com

I could load this last night. But I cannot this morning

6 hours ago, Randy Calvert said:

However if I strip the URL to IPB’s actual address without the content after the query string, it works  

https://forums.jetnation.com/forum/5-ny-jets-forum/

This link works for me. You seem to have a lot of members posting just fine.

I was also able to access your AdminCP's login screen.

[My Sharona]

27 minutes ago, Robert Angle said:

I was also able to access your AdminCP's login screen.

Isn't that the WP Login though?

[Robert Angle]

1 hour ago, My Sharona said:

Isn't that the WP Login though?

No, it's his Invision AdminCP.

[Miss_B]

1 hour ago, Robert Angle said:

I was also able to access your AdminCP's login screen.

The admin panel login screen is loaded fine, but when you try to login you get the aforementioned error. That error is general and doesn't tell us much. Hence my suggestion at the OP 's other topic, to check the core_log table in the database and see what are the most recent error messages logged in there, as that might give us more information on the cause/nature of the error. 

[Nathan Explosion]

1 minute ago, Miss_B said:

to check the core_log table in the database

They're on Cloud...

[Miss_B]

2 minutes ago, Nathan Explosion said:

They're on Cloud...

Yes, I read their reply at their other topic. In that case the OP is in very good hands. The Ips staff will sort this out for them. 

[Max]

2 hours ago, Miss_B said:

Yes, I read their reply at their other topic. In that case the OP is in very good hands. The Ips staff will sort this out for them. 

I hope so we've been down for two days. Some can login others can't .

[Marc]

This is being looked into, as mentioned on your other 2 topics.