Invision Community 4: SEO, prepare for v5 and dormant account notifications Matt November 11, 2024Nov 11
Posted July 26, 20231 yr Hi, I am seeing this lately. An empty notification for user deletion. See screenshot. I don't know which DB table I should be looking into to see if there is actually any account deletion request. Thank you in advance. Edited July 26, 20231 yr by Gabriel Torres
July 26, 20231 yr Community Expert I don't know which DB table I should be looking into to see if there is actually any account deletion request. That would be the core_member_privacy_actions table.
July 26, 20231 yr A possibility is that someone requested a deletion (triggering a notification) and then cancelled it. Maybe it's not tidied up, and just disassociated the member from the notification as opposed to removed the notification.
July 27, 20231 yr Author @Miss_B Thanks! @Nathan Explosion Not the case. The table has five records. The notifications are simply showing blank. mysql> SELECT * FROM core_member_privacy_actions; +----+-----------+--------------+----------+---------------------------+----------------------------------+ | id | member_id | request_date | approved | action | vkey | +----+-----------+--------------+----------+---------------------------+----------------------------------+ | 4 | 1224358 | 1689211709 | 0 | delete_account_validation | c2648620b439e56e475e8c92e5d3a549 | | 6 | 1224437 | 1689353744 | 0 | delete_account_validation | ff173ab75d2c52433ac3879b18d3f7ba | | 7 | 954094 | 1689753250 | 0 | delete_account_validation | 8ef996a75c13f18214d8dc127b2b9c69 | | 8 | 666863 | 1689804867 | 0 | delete_account_validation | bfcb444869464a65169db10c86c9c90b | | 9 | 1152541 | 1689863595 | 0 | delete_account_validation | b3b9832a507a8bd6159e7870b81e3ff9 | +----+-----------+--------------+----------+---------------------------+----------------------------------+ 5 rows in set (0.00 sec) I will need help from the IPS staff here, thanks!
July 27, 20231 yr Community Expert We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
July 27, 20231 yr Author @Marc Stridgen Many thanks. I've created a new admin account for you guys. Take a look at the details there. Let me know if you need any additional info.
July 27, 20231 yr Community Expert Its still not allowing access there. Please also ensure you update email where you currently have a display name. Just saved you encountering any confusion 🙂
July 27, 20231 yr Author @Marc Stridgen A need a valid email address from you as the one currently associated with your support account is bouncing. Please provide one in private. Thanks.
July 27, 20231 yr Community Expert @Marc Stridgen A need a valid email address from you as the one currently associated with your support account is bouncing. Please provide one in private. Thanks. I'm a little confused why you need a valid email. If so, please use one of your own emails and supply us the email address and password as mentioned.
July 27, 20231 yr Community Expert Unfortunately, the detail we have on file are still invalid. Just as a reminder, this is how you can view and update them: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
July 27, 20231 yr Community Expert Please be advised I have moved this to a ticket so we can investigate further. Please watch your email for further correspondence.
