Hello,

My get support page is reporting "Server time may be inaccurate"

My server time (UTC) is accurate. NTP is enabled.

Another issue is that the server IP on this page is not accurate, displaying a private IP instead of my server public IP.

I think the IP issue is related to the time issue.

Thanks.

Excluding the IP related issue above, AdminCP is showing the same, "Server time may be inaccurate", message.

I came here and searched see if anyone else had reported this problem, seems I am not alone...

Ted.

32 minutes ago, Teddy Rogers said:

Excluding the IP related issue above, AdminCP is showing the same, "Server time may be inaccurate", message.

I came here and searched see if anyone else had reported this problem, seems I am not alone...

Ted.

admincp showing same error message here

Seems most likely a bug, we are not alone...

Ted.

Look like it has been fixed. 

The IP is not an issue, it is because of my server provider NAT configuration.

We experienced some connection issues with our licensing/remote services systems this morning. It is back up now and accessible.

I'm sorry for any inconvenience caused.

Same problem on our productive system. Time is correct!
Staging system with nearly same content shows no error?

 

Edit:

Edited August 26, 2024Aug 26 by Koper74

You’ll want to contact your hosting provider for assistance. Your server time is off, even if just by a few seconds can create issues so your hosting provider needs to correct that

server time is correct - I checked it via ssh/date

6 minutes ago, Koper74 said:

server time is correct - I checked it via ssh/date

I'm afraid, we are verifying what your server is reporting from PHP against an online source and it is off. As mentioned, even if it is off by a few seconds this warning will appear as it can cause issues. 

Server configuration is beyond our scope of support so if you continue to have issues, you will want to contact your hosting provider or hire a server administrator if you do not have a managed hosting provider.