Admin override for disabled messenger?

[Clover13]

I tried to message a member and received an error:  {member} cannot receive messages.

I'm assuming that member disabled their messenger, which I thought would prevent members from messaging them but not admins/mods, however I found I cannot message them either.  Is there an override for this?  Where can I verify they have disabled their messenger without logging into their account?

[Nathan Explosion]

11 minutes ago, Clover13 said:

I'm assuming that member disabled their messenger

If they did, it isn't effective for staff:

Quote

Are you sure?

Disabling your inbox prevent others (except staff members) from starting a new conversation with you. You can still start a conversation with others, and reply to existing conversations.

 

 

It's more likely that the contents of their inbox exceeds any configured quotas - which can be overridden by those who have the following group setting enabled: "Override recipients' storage quota?"

[Clover13]

7 minutes ago, Nathan Explosion said:

If they did, it isn't effective for staff:

 

It's more likely that the contents of their inbox exceeds any configured quotas - which can be overridden by those who have the following group setting enabled: "Override recipients' storage quota?"

Not exceeding the quota from what I can see in AdminCP:

[Marc]

If you can provide both the name of the member you are sending to, and the name of the person sending, we can certainly take a look for you

[Nathan Explosion]

7 minutes ago, Clover13 said:

Not exceeding the quota from what I can see in AdminCP:

BTW - you'll also see there that they don't have their messenger disabled 😉

Edited January 26, 2023 by Nathan Explosion

[Clover13]

4 minutes ago, Nathan Explosion said:

BTW - you'll also see there that they don't have their messenger disabled 😉

Yeah I saw that there, and wasn't sure if the member's messenger settings were held differently than an Admin level setting to disable it.

@Marc Stridgen do you want me to PM it to you?

[Clover13]

Nevermind, was a name matching issue and mistype.  Both valid and invalid usernames appear the same in the "To" section. TIL the error message "cannot receive messages" is an indicator of an invalid username.  

[Gary]

Hi @Clover13,

Thanks for letting us know. Glad you found out the cause of the issue.