Hi, 

I'm unable to update to Version 4.7.6 of Invision Community. I seem to get stuck at step 4 every time - it just won't more on from this stage. I also have all 3rd party plugin disabled. 

 

Since I see at least some of the files for the upgrade are in place, please perform a manual upgrade, using this Guide and starting in the sub-section titled Manual Upgrade.

 

Once the files are uploaded, visit the upgrade URL directly (https://domain.com/admin/upgrade/) to proceed.

.

 

Since I see at least some of the files for the upgrade are in place, please perform a manual upgrade, using this Guide and starting in the sub-section titled Manual Upgrade.

 

Once the files are uploaded, visit the upgrade URL directly (https://domain.com/admin/upgrade/) to proceed.

.

@Mark HIs there away to reverse the update/ I don't have time to do a manual upgrade as i'm not that tech savvy. 

 

@Mark HIs there away to reverse the update/ I don't have time to do a manual upgrade as i'm not that tech savvy. 

There's unfortunately not a way to un-do an upgrade which has been started.

You would need to perform a full restore, both the files and the database, from the most-recent backup.

 

There's unfortunately not a way to un-do an upgrade which has been started.

You would need to perform a full restore, both the files and the database, from the most-recent backup.

@Mark H Is there a more thorough documentation on how to do this manual upgrade? I've actually never used an FPT client before and have no idea of how any of this works.  This whole thing is actually quite annoying the fact that there's no solution to fix the standard update process. 

Edited January 10, 20232 yr by Warren McPherson

 

@Mark H Is there a more thorough documentation on how to do this manual upgrade? I've actually never used an FPT client before and have no idea of how any of this works.  This whole thing is actually quite annoying the fact that there's no solution to fix the standard update process. 

FTP and interacting with your server would be a hosting based question. Your hosting provider would be able to instruct you on how to connect to your server using FTP and upload files correctly to the folder you want.

Unfortunately, we cannot control the whole process or when things go wrong. Being a self-hosted customer, there are steps in between which you may need to manage in the event there is a software or server issue. Typically, when there is an issue with the files extracting, this is an issue with permissions or otherwise on the server so once you are up and running you may wish to having your hosting provider review your server error logs so that your next upgrade does not encounter that.

Alternatively, if you are not comfortable managing your server, like you would on a self-hosted installation, we do have our Cloud which is fully managed by our team and because we control the infrastructure, obtaining files/etc... is easier as it is done completely different than through technology that self-hosted servers require. Thus there is less room for error and if there ever is an issue, we are both your software and hosting support so can help you very quickly resolve any issues. You can read more here: https://invisioncommunity.com/buy

 

If you would like to supply us with FTP access, we can take a courtesy look at the extraction though to see if this is something in the software causing this. If it is on the server, we can provide next steps for your hosting team to take over. To do so, please add access per the below:

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

FTP and interacting with your server would be a hosting based question. Your hosting provider would be able to instruct you on how to connect to your server using FTP and upload files correctly to the folder you want.

Unfortunately, we cannot control the whole process or when things go wrong. Being a self-hosted customer, there are steps in between which you may need to manage in the event there is a software or server issue. Typically, when there is an issue with the files extracting, this is an issue with permissions or otherwise on the server so once you are up and running you may wish to having your hosting provider review your server error logs so that your next upgrade does not encounter that.

Alternatively, if you are not comfortable managing your server, like you would on a self-hosted installation, we do have our Cloud which is fully managed by our team and because we control the infrastructure, obtaining files/etc... is easier as it is done completely different than through technology that self-hosted servers require. Thus there is less room for error and if there ever is an issue, we are both your software and hosting support so can help you very quickly resolve any issues. You can read more here: https://invisioncommunity.com/buy

 

If you would like to supply us with FTP access, we can take a courtesy look at the extraction though to see if this is something in the software causing this. If it is on the server, we can provide next steps for your hosting team to take over. To do so, please add access per the below:

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

@Jim M

Thank you for the info. I was able successfully upgrade using the instructions above, however, now I can't seem to to access the front end of my forum. See here for details; https://www.loom.com/share/172f0296afec4443a4de8c28b9b03cbb. 

Can you help with this?  

@Jim M Here's an update; https://www.loom.com/share/e97e054855ad454e8821f02c7bf10c77

Please check if you have an index.html or index.php file there that is not one of ours in your installation directory. If there is an index.html file that is not ours so delete it. Then reupload our index.php if present.

Otherwise, we would need FTP access to investigate:

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

@Jim MI'll PM you FTP credentials

 

Edited January 11, 20232 yr by Warren McPherson

 

@Jim MI'll PM you FTP credentials

 

Please don't do that, update the credentials in the client area instead.

@Stuart Silvester Okay, I made the update client area. 

Thanks, 

 

 

Please check if you have an index.html or index.php file there that is not one of ours in your installation directory. If there is an index.html file that is not ours so delete it. Then reupload our index.php if present.

Otherwise, we would need FTP access to investigate:

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

@Stuart Silvester Any update per Jim's recommendation above? 

As mentioned by my colleague, there was an index.html file that shouldnt have been there, that was causing the issue

 

As mentioned by my colleague, there was an index.html file that shouldnt have been there, that was causing the issue

@Marc Stridgen Thank you

Edited January 11, 20232 yr by Warren McPherson

No problem at all. Glad we got you running