Invision Community 4: SEO, prepare for v5 and dormant account notifications Matt November 11, 2024Nov 11
Posted August 30, 20222 yr Files being uploaded to Downloads are now being saved with prefixes such as this at the beginning of the file name, "1125925611_". Did I miss something in a recent update and can this be disabled? Ted.
August 31, 20222 yr Community Expert Could you please provide us an example URL of the content piece which contains this file? (not the direct link to download the file itself) We are investigating another instance of something similar so want to have these reviewed if it is indeed the same issue.
August 31, 20222 yr Author Try this link: https://forum.tuts4you.com/files/file/2337-arteam-tutorials/ Below is how the files are named in the Downloads folder. Oddly the PinMe! file does not have the prefix when you download from Downloads... Ted.
August 31, 20222 yr Community Expert We have a ticket for this on another site, so we are aware of the issue. This will be resolved in a future release of the software
August 31, 20222 yr Author Any further details on this, what is the cause and what triggered it? Ted.
August 31, 20222 yr Community Expert Any further details on this, what is the cause and what triggered it? Ted. Hey Ted, The AdminCP credentials we have on file don't have enough permissions to access the AdminCP. Could you temporarily upgrade the account and let me know?
August 31, 20222 yr Author @Stuart Silvester the account information I have updated, using the new account details provided in the AdminCP Get Support link. If you have any further problems let me know... Ted.
September 5, 20222 yr Community Expert @Stuart Silvester would still likely need the account until he lets you know of this, so I would leave it in place for the time being
September 7, 20222 yr Community Expert Have you finished with this support account? Ted. Hi Teddy, Sorry for the delay over the holiday weekend. Could you update your FTP/SFTP credentials for us? I need to take a further look into this. I'm unable to reproduce the cause in a development environment so I'd just like to understand what's happening specific to your community
September 7, 20222 yr Author @Stuart Silvester FTP details updated. Please can you let me know when finished. Thank you... Ted.
September 13, 20222 yr Community Expert Hi Teddy, I was just checking over your FTP details there, and these appear not to be correct. We are getting connection refused. Please could you check over the details there?
October 7, 20222 yr Author @Marc Stridgenno-one had logged in for over a week and there was no response or update here so I deleted the accounts. It is still an ongoing issue for me, do you still require access to investigate? Ted.
October 22, 20222 yr Author @Randy Calvert Thank you for the link. Unfortunately no change for me here, still having the same problem with prefixes being added... Ted.
October 24, 20222 yr Community Expert Ive created a ticket for you on this, so we can take a closer look for you
