Invision Community 4: SEO, prepare for v5 and dormant account notifications Matt November 11, 2024Nov 11
Posted August 5, 20222 yr We have some topics that, for unknown reasons, have a startdate of 01.01.1970. Replies have correct timestamps. Can we update the topic startdate directly in the database? (To a few minutes before first reply)
August 5, 20222 yr Community Expert We would need examples of these in order to take a look for you. As mentioned above, you should not edit the database directly
August 5, 20222 yr Author Not recommended to manipulate database directly. A suggestion: Many thanks Adriano. We will consider this, but since it's just a few old topics we hope that Support can assist. We would need examples of these in order to take a look for you. How do we provide examples? Would prefer not to post links in public.
August 5, 20222 yr Community Expert How do we provide examples? Would prefer not to post links in public. You can remove the domain if you wish, and we can add that in ourselves.
August 7, 20222 yr Community Expert Sorry, but we do not want to post these topic titles here. Are these identifiable in nature? If so, we can get a ticket created for you so we can take a look through that way. Have you done a conversion to our software at some point?
August 7, 20222 yr Community Expert How long ago were you converted there? I ask as if this is a conversion issue, generally you would need to reconvert that data as the issue is in what you converted
August 8, 20222 yr Community Expert If you can PM me a couple of topic titles, I can take a look see if its likely anything can be done with those. But if you are chasing bugs on topics from a conversion so long ago, there is no promise we will be able to resolve those. Please send them first of all so we can evaluate
August 25, 20222 yr @Canis We are happy to assist you via the ticket that was created but it seems that you are not receiving our emails. Can you check your spam folder? 🙂
August 25, 20222 yr Author Many thanks Olivia. We received last email from invisionpower.com (Daniel) 10.august. Nothing in spam. Really need this sorted out before tomorrow.
August 25, 20222 yr We've replied 10, 15 and 19th august. Summary: nobody from us was able to connect to your server ( FTP & SFTP) with the provided credentials.
