Hello,

Please fix a serious bug introduced in 4.7.1 beta 2 😞

After the upgrade, uploaded images cannot be seen 😞 I can see the placeholder for the image but the image is not displayed. Old images can be seen, new ones can't. Please fix this issue 😞

It's critical 😞 new images won't be seen 😞

I tried it several times and nothing:( see attachment.

 

Not only that, many old posts aren't showing any images 😞 there is something wrong introduced in this update. Hundreds of posts and topics don't display any image 😞

This is an issue we're actively investigating. Could you please provide the URL to the given topic here? 

 

This is an issue we're actively investigating. Could you please provide the URL to the given topic here? 

In hundreds of topics..

You just look at all activity streams, all of them fail.

This one... topic/104-usdjpy-updates/page/4/ with my community's URL. All images gone in 200 posts.

New topics today...

topic/25045-homework95-double-swings/

 

Edited August 3, 20222 yr by OptimusBain

Thank you for providing those examples. This is what our team is investigating and working to resolve at the moment. However, as this is a beta, please be mindful that things may break, and the only options will be to either await a patch (which may not be immediate) or restore from a backup from before your upgrade to the given beta.

 

Thank you for providing those examples. This is what our team is investigating and working to resolve at the moment. However, as this is a beta, please be mindful that things may break, and the only options will be to either await a patch (which may not be immediate) or restore from a backup from before your upgrade to the given beta.

Thank you. Please, work on the patch as you've done previously many other times. Going back to the previous backup will make me lose hundreds of posts from today with hundreds of images that cannot be recovered since backups are made every 24h at 2am. 

I've learned the lesson, won't install betas anymore, that's for sure. But right now I just can't lose some much information from today and it's not a CSS problem. I can't even work right now since images won't be seen, old and new ones. 

Thanks

Edited August 3, 20222 yr by OptimusBain

 

Thank you. Please, work on the patch as you've done previously many other times. Going back to the previous backup will make me lose hundreds of posts from today with hundreds of images that cannot be recovered since backups are made every 24h at 2am. 

Thanks

I would recommend when upgrading in our software to take a backup prior to doing so. This is regardless if you are running a beta or a full release. This way if something goes wrong during or post upgrade, you have a more recent backup to go to.

A patch isn't needed, the issue was fairly specific to your community and maybe a handful of others. The issue has been fixed for you. We'll work further on the underlying cause to prevent it occurring in future.

And as a lesson learned… don’t use beta software on a production community. 🙂 

 

A patch isn't needed, the issue was fairly specific to your community and maybe a handful of others. The issue has been fixed for you. We'll work further on the underlying cause to prevent it occurring in future.

Thanks so much for doing that for me!!!!