Ocean West Posted January 25, 2022 Posted January 25, 2022 (edited) didn't even get to the button to upgrade just download the update can't access ACP. Edited January 25, 2022 by Ocean West
Jim M Posted January 25, 2022 Posted January 25, 2022 Keep in mind that it is a beta release currently. With that in mind, please go to your Client Area and download a full set of files then extract them to your local computer. Once done, please upload the contents of the "ips_****" folder to your server, overwriting what is there. Once all files successfully upload, please go to {your-base-url}/admin/upgrade and run the upgrader. That should resolve the issue.
Ocean West Posted January 25, 2022 Author Posted January 25, 2022 I read thee numbers thought it was the bug fixes but I see that it was 'included'
Jim M Posted January 25, 2022 Posted January 25, 2022 1 minute ago, Ocean West said: I read thee numbers thought it was the bug fixes but I see that it was 'included' 4.6.10 Beta 1 is a beta release. If you are referring to something else, the same steps are recommended.
Ocean West Posted January 25, 2022 Author Posted January 25, 2022 Quote This is our February maintenance release. Also included: 4.6.9 This contains bug fixes for our December release.
Ocean West Posted January 25, 2022 Author Posted January 25, 2022 no joy uploaded all files but getting error
Daniel F Posted January 25, 2022 Posted January 25, 2022 Have you tried enabling the recovery mode? my bet is that some 3rd party app isn’t compatible with the 4.6.10 beta.
Jim M Posted January 25, 2022 Posted January 25, 2022 5 minutes ago, Ocean West said: how? Could you please ensure that your admin URL is correct on file in the Client Area. I am hitting the upgrade message everywhere and I shouldn't be at the admin URL so something is not configured correctly here.
Jim M Posted January 25, 2022 Posted January 25, 2022 thanks for updating the information. seems that for some reason the upgrader isn't loading due to an Internal Server Error and the .htaccess is redirecting it. Please contact your hosting provider and ask for the underlying error log entry from the upgrader at location /admin/upgrade . Once we have that, we will be able diagnose further. I have commented out the rewrite for now as it was impacting investigation. Once this is resolved, please be sure to uncomment it to allow it to work again.
Jim M Posted January 25, 2022 Posted January 25, 2022 Please ensure that you have overwritten all files on your server with 4.6.10 Beta version from the Client Area.
Jim M Posted January 25, 2022 Posted January 25, 2022 Unfortunately, there is something wrong with your server's configuration. I uploaded our compatibility checker to your server which is a pretty straight-forward, basic script. That is encountering an Internal Server Error as well: https://fmforums.com/ips4.php I would suggest reaching out to your hosting provider or server administrator to resolve this.
Ocean West Posted January 25, 2022 Author Posted January 25, 2022 Put in a request to get some more logs.. clicked the button from email thought it was a current patch didn't read that it was beta update. added my credentials then it initiated the ftp download via the ACP usually after files download there is a button to proceed - never saw that at that time the page went white never gave any more prompts. I don't even know if it touched the database.
Ocean West Posted January 25, 2022 Author Posted January 25, 2022 1 hour ago, Jim M said: thanks for updating the information. seems that for some reason the upgrader isn't loading due to an Internal Server Error and the .htaccess is redirecting it. Please contact your hosting provider and ask for the underlying error log entry from the upgrader at location /admin/upgrade . Once we have that, we will be able diagnose further. I have commented out the rewrite for now as it was impacting investigation. Once this is resolved, please be sure to uncomment it to allow it to work again. what should I change? #<IfModule mod_rewrite.c> #Options -MultiViews #RewriteEngine On #RewriteBase / #RewriteCond %{REQUEST_FILENAME} !-f #RewriteRule \.(js|css|jpeg|jpg|gif|png|ico|map)(\?|$) /404error.php [L,NC] #RewriteCond %{REQUEST_FILENAME} !-f #RewriteCond %{REQUEST_FILENAME} !-d #RewriteRule . /index.php [L] #</IfModule> # php -- BEGIN cPanel-generated handler, do not edit # Configure el paquete “ea-php74” como el lenguaje de programación predeterminado “PHP”. <IfModule mime_module> AddHandler application/x-httpd-ea-php74 .php .php7 .phtml </IfModule> # php -- END cPanel-generated handler, do not edit
Ocean West Posted January 25, 2022 Author Posted January 25, 2022 ok I was able to get in and perform the update but now back to blank pages. What should the file permissions be when I manually uploaded it may have not been set correctly?
Jim M Posted January 25, 2022 Posted January 25, 2022 Now that you’ve done the upgrade, you’ll want to do recovery mode:
Ocean West Posted January 25, 2022 Author Posted January 25, 2022 I can't access anything its just blank page. Ok I am back online for some reason all the settings in side my constants.php was commented out causing blank site and acp
Ocean West Posted January 26, 2022 Author Posted January 26, 2022 now I am caught in a loop I can't access the ACP with recovery mode defined 1S107/3 Before you are able to use the Admin Control Panel, you must edit 'constants.php' and remove the following line: define( 'RECOVERY_MODE', TRUE );
Solution Ocean West Posted January 26, 2022 Author Solution Posted January 26, 2022 it seems is incompatable. SeNioR- 1
Ocean West Posted January 26, 2022 Author Posted January 26, 2022 Just want to say thanks to the support during my outage! Jim M and Randy Calvert 2
Marc Posted January 26, 2022 Posted January 26, 2022 Glad to see thats now resolved. Please ensure you report your issue to the developer of that application so they know they need to resolve that for compatibility
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