Datastore widget_activeUsers fatal error

[InvisionHQ]

Hi, I have just discovered a huge error log file on my server with this entry repeated thousands of times:

PHP Fatal error:  require(): Failed opening required '/home/example.com/public_html/datastore/widget_activeUsers_ons5o53js_760bfcc9a723e08a529d5de4b18491ca
.5bca532ded.php' (include_path='.:/opt/cpanel/ea-php74/root/usr/share/pear') in /home/example.com/public_html/system/Data/Store/FileSystem.php on line 105

Any ideas/advice?

 

Edited November 13, 2021 by InvisionHQ

[Marc]

Before anything else, have you cleared the datastore to ensure its not simply something that has failed to write properly? To do this you would go to Support, then select "Clear cache"

[InvisionHQ]

Yes I have tried but nothing has changed. Could it be a problem related to cloudflare?

[Marc]

There is very much a possibility of that, yes. I would suggest disabling that completely. Especially while trying to diagnose issues. 

[InvisionHQ]

uhm... no it doesn't.
I disabled cloudflare to try and the problem persists.
Problem that may be related to this widget (who is browsing) quirks:

does not see me and only puts the comma. After x minutes it updates and I start to appear.

 

[Luuuk]

After upgrading to 4.6.8 I have the same error reocurring on the same line:

PHP Fatal error:  require(): Failed opening required 'C:\inetpub\wwwroot/datastore/widget_activeUsers_dcw20pzk3_c8e1a1ef8c307cfbc9802e8326cf54bc.2f4760498a.php' (include_path='.;C:\php\pear') in C:\inetpub\wwwroot\system\Data\Store\FileSystem.php on line 105

PHP 7.4.1, datastore is writeable, system caches cleared, no Cloudflare.

Edited November 16, 2021 by Luuuk

[Marc]

Please could you confirm if you are still seeing this on the latest beta?

[InvisionHQ]

@Marc Stridgen I have updated my forum today, I will let you know in the next few days.

[Marc]

On 12/11/2021 at 9:49 AM, InvisionHQ said:

@Marc Stridgen I have updated my forum today, I will let you know in the next few days.

Did you manage to check this?

[InvisionHQ]

The error has disappeared, but now another one has appeared... 

[Marc]

3 hours ago, InvisionHQ said:

The error has disappeared, but now another one has appeared... 

Thank you for letting us know. Please could you open a new topic with the new issue, and we can see if we can get to the bottom of that?