I put ibn a ticket a long time ago.  I was waiting for support to release a fix for the sites loading very slow.  That came out and seemed to fix things until the current release.  It just took over two minutes for my unread content to load.  This is happening again on all three sites, the only change is the current release.

This happens too, again, all was well until the recent release.

Request Timeout

This request takes too long to process, it is timed out by the server. If it should not be timed out, please contact administrator of this web site to increase 'Connection Timeout'.

Do you use elasticsearch? Have you checked its logs?

 

Do you use elasticsearch? Have you checked its logs?

Nope / NA

Thanks though

Please could you update your access details on file? The current ones appear to be incorrect

 

Please could you update your access details on file? The current ones appear to be incorrect

Updated

Ive just been clicking around your site, and it actually appears to be pretty quick. Are you seeing anything showing on slow query logs?

 

Ive just been clicking around your site, and it actually appears to be pretty quick. Are you seeing anything showing on slow query logs?

This has been taking 60+ seconds to load https://squarewheelscycling.com/index.php?/discover/unread/ - it's been going on since the most recent release.

Oddly, I just tried and it took 2 seconds.

Where are the slow query logs?

Slow query logs are something your hosting company would switch on with your mysql instance to log any queries which are running slowly. It can help to find performance issues on your site

 

Slow query logs are something your hosting company would switch on with your mysql instance to log any queries which are running slowly. It can help to find performance issues on your site

Thanks, I get those turned on.

 

This has been taking 60+ seconds to load https://squarewheelscycling.com/index.php?/discover/unread/ - it's been going on since the most recent release.

Oddly, I just tried and it took 2 seconds.

Where are the slow query logs?

I don't know if this is still the case, but these used to default to 'all time', reducing that to a few weeks or months should really speed it up.

Did you get anywhere with this?

 

Did you get anywhere with this?

The host said they could turn on query logs, but that would likely cause a lot of overhead and slow the site down.

I decided not to.

Not sure what to do at this point.

The times are now back to the unread page loading in 60+ seconds.

I would suggest still switching those on. It will cause some overhead, yes. However you are on a revolving circle there. If you dont switch on the diagnostics because of overhead to resolve an issue on performance, you will not resolve an issue with performance

They turned it on for a few hours.

Where should I send the log file?  I'd prefer not to post it here.

Thanks

 

They turned it on for a few hours.

Where should I send the log file?  I'd prefer not to post it here.

Thanks

I have created a ticket for you, you can share it in the ticket for our developers.

As mentioned within your ticket, unfortunately we appear to be in the realm of hosting issues there. These issues we simply arent experiencing on the product as a whole, and it seems there are no slow queries or anything being logged