Broken link in e-mails

[jesuralem]

Hi,

It seems that the links in thenotification e-mails my forum sends are broken.

For instance : https://www.plongeur.com/forums/topic/66857-coronavirus-covid-19/?_se=amVzdXJhbGVtQGhvdG1haWwuY29t&do=findComment&amp%3Bcomment=1378140 ends up in a "we couldn't find that topic" page with error code "2S136/C".

I believe this is since 4.6.6 update but can't be sur eas i dont personnaly use e-mail notifications.

[Marc]

That email link actually appears to be broken there. Could I ask if you are seeing this on default language pack emails, as well as the ones which are generated in french? I ask as there appears to be quite a few areas in your language pack whereby &amp is showing where it shouldnt be, and that its &amp in the middle of that link which is causing issues

[jesuralem]

i had a feeling that &amp was a bad guy !

I changed my language and will be back as soon as i have a notification 🙂

[Marc]

Not so much a bad guy, as long as its used correctly 😄 

[jesuralem]

Well i just received an email in english and the &amp is still there...

https://www.plongeur.com/forums/topic/66857-coronavirus-covid-19/?_se=amVzdXJhbGVtQGhvdG1haWwuY29t&do=findComment&amp%3Bcomment=1378149

 

Now that i think about it i had a user complainig about email validation link broken too :

https://www.plongeur.com/forums/index.php?_se=ZmxpcG1hbW91aWxsZUBnbWFpbC5jb20%3D&app=core&amp%3Bmodule=system&amp%3Bcontroller=register&amp%3Bdo=validate&amp%3Bvid=b3671398f7d83ec3054dcee777695a07&amp%3Bmid=94536

 

Is there any way to check what goes out from the system ? I just want to chack my smtp provider isn't the source. <= don't mind this, i switch to php for a moment and will check next notification.

Edited September 17, 2021 by jesuralem

[Marc]

No problem. Please could you let me know once you have checked that?

[jesuralem]

OK never mind, my smtp relay is actually screwing up my emails...

I disable it for the moment and will open a ticket with them. Sorry for the false issue...

[Marc]

30 minutes ago, jesuralem said:

OK never mind, my smtp relay is actually screwing up my emails...

I disable it for the moment and will open a ticket with them. Sorry for the false issue...

Not a problem, these things happen. Glad to see you found the issue

[jesuralem]

Well Sendinblue support is trying to make me believe the problem comes from my site. I suspended my subscription and will move to SES using this :

In the end i will even gain money 🙂

[Jon Erickson]

15 hours ago, jesuralem said:

Well Sendinblue support is trying to make me believe the problem comes from my site. I suspended my subscription and will move to SES using this :

In the end i will even gain money 🙂

Please give it a positive review if you enjoy the application! Thanks!

[jesuralem]

I do and i will 🙂

Great app, very easy to set up with the instructions. Hardest part was to get amazon to move the account out of sandbox but in the end it only took less than 24hours.

[wegorz23]

The same problem there.

https://www.audiostereo.pl/topic/76150-rock-progresywny-i-pochodne-dobre-płyty/?do=findComment&amp;comment=5398908

&amp;  

How u fix that ? First time we have that problem after years of using same smtp serwer and other stuff.

The easy way is to add .htaccess on that.

[Marc]

If you use another mail server, are you having the same issue?

[wegorz23]

19 hours ago, Marc Stridgen said:

If you use another mail server, are you having the same issue?

How i can test it ? On mailing from SendGrid the problem is like no detectable.

We noticed that on one user that send it to us. 

Is there any way to fix that or prevent from that ?.

It's not the user's fault to cannot access that link. 

 

If the problem was globaly, each user would report that problem. 
We send mailing to 80 000 our users and non of them report that.

But on notifications problem is noticeable.

 

 

[Marc]

If the issue is not present when using sendgrid, then it seems as in the case of the other user here, your mailing server is actually causing the issue

[jesuralem]

i used sendinblue and i moved to Amazon SES. So i did not really solve the problem...

[Marc]

1 hour ago, jesuralem said:

i used sendinblue and i moved to Amazon SES. So i did not really solve the problem...

Understandable there, however as it disappeared when you moved server, it does seem it was the email provider rather than the software there.

[jesuralem]

Yes this was totally on the sendinblue side and they agreed to it.

Basically they made some change to be able to track mail openers and clicks and this screwed IPS links. They proposed to reverse the change but were insisting that the links were screwed because IPS did not accept the _se parameter they added.

Rather than fighting with them in order to explain that the real problem was that they screwed the &, i chose to cancel my subcription with them and move to AWS, and i saved quite a few bucks doing so 🙂