Ramil Valitov Posted February 19, 2021 Posted February 19, 2021 The problem happens to different users as we see it in web analytics and also face it with our team. The error happens occasionally (not always) and inside forums. When unauthorized user tries to login this error appears. Currently we don't understand why this error happens sometimes, and sometimes does not. I have a guess. If a user has the website opened in one of his inactive tabs, and then the user returns to this tab after some timeout like 30 min (or when browser has an option enabled to restore tabs on start), could it be that the session is considered to be expired, and instead of a meaningful error message, we receive 2S119/1 error?
Linux-Is-Best Posted February 21, 2021 Posted February 21, 2021 (edited) On 2/19/2021 at 4:36 PM, Ramil Valitov said: The problem happens to different users as we see it in web analytics and also face it with our team. The error happens occasionally (not always) and inside forums. When unauthorized user tries to login this error appears. Currently we don't understand why this error happens sometimes, and sometimes does not. I have a guess. If a user has the website opened in one of his inactive tabs, and then the user returns to this tab after some timeout like 30 min (or when browser has an option enabled to restore tabs on start), could it be that the session is considered to be expired, and instead of a meaningful error message, we receive 2S119/1 error? Hello @Ramil Valitov Assuming you have made any recent changes. It may be as simple as clearing your browser cache and cookies (clear your full browser history), which may resolve it. It is not common but doing a quick search within the community seems to suggest that on a rare occasion, conflicting changes between your site and your browser cache/cookies can sometimes cause this. The good news is there is a simple fix, and all you need to is clear your browser history. And if that works and you can confirm that it works with no-repeat issues, you can instruct your members to do the same. If that does not resolve your issue, I suggest you open a support ticket within the client area, allowing Invision staff to dig a little deeper. https://www.invisioncommunity.com/clientarea/ Edited February 21, 2021 by Linux-Is-Best format
Linux-Is-Best Posted February 21, 2021 Posted February 21, 2021 I should further add. Suppose you are using any cache services, such as CDN (content delivery network) or a proxy DNS (Cloudflare, for example). In that case, it may also be a good idea to purge these as well. You will wish to clear them first before clearing your browser cache.
Recommended Posts