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Support is good to handle support topics from staff to members or members to staff, but why...:

1. Not possible handle this app from front end.

2. Right now not possible receive notification from front end.

I've been asking for front-end notifications for support related pings since 2017.  Don't expect it anytime soon. ;(

A Support Requests Counter for the frontend is part of following app: 

 

(Not really notifications, but I didn't like to have notifications for our own needs, I preferred having a separate counter )

Edited by Fosters

Just found this in the Marketplace 

 

 

I've been asking for front-end notifications for support related pings since 2017.  Don't expect it anytime soon. ;(

 

Ahhhhhh why am I being spammed non stop???

23E86A88-E7AC-4A4C-8555-9F3D4AE30E3A.thumb.png.b30e89bccbf081b15b196c73ae4e4eeb.png

@Matt I’m sorry if this isn’t your area but you’re the only staff member I know off the top of my head.  I had to delete the app to stop the notifications from coming one after another!!

@Fosters Thank you for the link. I’m a little hesitant to buy something that hasn’t been updated in almost two releases though. 

  • 1 month later...
 

Ahhhhhh why am I being spammed non stop???

23E86A88-E7AC-4A4C-8555-9F3D4AE30E3A.thumb.png.b30e89bccbf081b15b196c73ae4e4eeb.png

@Matt I’m sorry if this isn’t your area but you’re the only staff member I know off the top of my head.  I had to delete the app to stop the notifications from coming one after another!!

@Fosters Thank you for the link. I’m a little hesitant to buy something that hasn’t been updated in almost two releases though. 

As the developer of Support Ticket Notifications, I can tell you it still works. It hasn't been updated only because it doesn't need updating.

We use Callum's application as well.  It does the trick for us.

 

As the developer of Support Ticket Notifications, I can tell you it still works. It hasn't been updated only because it doesn't need updating.

Not easy to tell that from looking at the application itself because it says it's only compatible with 4.3.

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@Callum MacGregor it say not compatible for 4.4, why not have it updated?

I have it installed, it not come with configuration setting?

  • 4 weeks later...

I've updated the market place listing to support 4.4

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