Monique DUFOURNY Posted February 7, 2019 Posted February 7, 2019 Hello, In Nexus, I'm trying to create escalation rules for tickets. It does not exist ? - I would like to be able to change a ticket of Department when there was no answer for 3 days by the support. - I would also like to be able to make rules also in relation to custom fields and move it accordingly in the right department Thanks,
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