Monique DUFOURNY Posted February 7, 2019 Share Posted February 7, 2019 Hello, In Nexus, I'm trying to create escalation rules for tickets. It does not exist ? - I would like to be able to change a ticket of Department when there was no answer for 3 days by the support. - I would also like to be able to make rules also in relation to custom fields and move it accordingly in the right department Thanks, Link to comment Share on other sites More sharing options...
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