Commerce - Support Request Tags

[IPCommerceFan]

Hi,

Here's an idea for Support Requests. 

Similar to how Pages allows you to insert tags into a page like {block=""}, {pageurl=""}, and Emails have {$email} plus other app-specific tags, I think it'd be great if Commerce adopted a similar system for Support Requests for pulling in basic customer information.

e.g.

Stock Action:
 

Quote

 

Hello {$cm_first_name},

<...>

Thank you,
Staff

 

This would add a bit of personalization to stock actions, while keeping workflow at the same pace as not including any personalization.

If the member doesn't have customer information, simply display nothing.

Thanks!

[IPCommerceFan]

Actually, I just realized this functionality exists within nexus --> support --> requests --> preferences!

Quote

Tags

{customer_first_name}
Customer's First Name

{customer_last_name}
Customer's First Name

{customer_full_name}
Customer's Full Name

{department_name}
Department Name

{department_email}
Department Email Address

Now all we need is for those tags to be available via Stock Actions, or perhaps even when composing any reply to a support request.