White Screen at main but AdminCP works fine

[2-hotty]

I had a server crash.  Did a clean install of win server 2008 and I believe I have everything setup in IIS and restored MySQL database.  The ips4.php all pass.  I can logon onto the admin CP and everything appears to work fine and setting appear to look good.  When I go to main screen just a plan white screen. 

I can turn the site off then browse to the site and I can see the offline screen just fine.  I click to "sign in" and get HTTP 500 error.  I switch back to default theme and same result.  I also tried the "Something isn't working correctly" and that did not fix it either.

I also found out that if a user was already login the site seems to work fine.  I looks like only a problem if you are guest.  I had a buddy that could see the forum "already logged in" and then logged out and the same problem as above just white screen and can't login anymore.

 

Scratching my head on this one.  Any ideas?  v4.1.11.1

[BN_IT_Support]

What are you using as the homepage? Is it the forum index page or something that you've made in Pages?

can you share a link so we can take a look?

[2-hotty]

I made the homepage with pages.  I also found out that in some browsers the homepage throws a HTTP 500.

http://www.tripledeuces.com

 

When I try to Open page builder for the home page It works when the site is in offline mode but get a HTTP 500 error when I open page builder with site online.  IPS4 is also installed at the root of my domain.

 

The site seems to work perfect if you were already logged in.  weird not HTTP 500 error all topics work and can even post new ones.

[Colonel_mortis]

Do you have any third party login handlers installed? If so, they may be causing the error. Disabling them within ACP may not work, so you may need to go to System->support->SQL toolbox (on the right). Run the query

SELECT * FROM core_login_handlers

and take note of the items in the left column that are caused by third party plugins. Then run

UPDATE core_login_handlers SET login_enabled=0 WHERE login_key IN ('A', 'B')

Where A and B are the third party login handlers.

You then need to go back to the support page, and click "something isn't working correctly", and follow the wizard until it clears the caches. You should then be able to access the site.

 

If that doesn't fix it, or you don't have any third party login handlers, you will need to find your PHP logs (ask your host) for anyone to be able to help you.

[2-hotty]

27 minutes ago, Colonel_mortis said:

Do you have any third party login handlers installed? If so, they may be causing the error. Disabling them within ACP may not work, so you may need to go to System->support->SQL toolbox (on the right). Run the query

SELECT * FROM core_login_handlers

and take note of the items in the left column that are caused by third party plugins. Then run

UPDATE core_login_handlers SET login_enabled=0 WHERE login_key IN ('A', 'B')

Where A and B are the third party login handlers.

You then need to go back to the support page, and click "something isn't working correctly", and follow the wizard until it clears the caches. You should then be able to access the site.

 

If that doesn't fix it, or you don't have any third party login handlers, you will need to find your PHP logs (ask your host) for anyone to be able to help you.

+1 That worked!!!  I had a Steam login handler.  We are good to go now. 

Awesome

Thanks the Help

[Colonel_mortis]

Just now, 2-hotty said:

+1 That worked!!!  I had a Steam login handler.  We are good to go now. 

Awesome

Applicate the Help

The steam login handler has an update available that fixes the issue. Download it from the marketplace, upload it as instructed, then go into login handlers in ACP and enable it again. You should no longer get errors.