Typical Ticket reply time? Five hours and waiting during the daytime.

[Fast Lane!]

I'm yet to see a CRM actually work like that

If I keep posting updates then in theory they will never see my ticket on top. Something seems wrong with that if so. Me being helpful then hurts me. Since no one is free to help at this hour I am debugging and would like to post an update on what I find before bed. If I do I run the risk on them waiting longer to read my ticket. That seems wrong for sure. :(

[Mark]

No system is ever completely secure. ;)

A fair enough point.

If I keep posting updates then in theory they will never see my ticket on top. Something seems wrong with that if so. Me being helpful then hurts me. Since no one is free to help at this hour I am debugging and would like to post an update on what I find before bed. If I do I run the risk on them waiting longer to read my ticket. That seems wrong for sure. :(

Your position in the queue is not affected if you reply when it's already open.