pollywogs Posted July 22, 2009 Posted July 22, 2009 Lindy/Charles, Last week I submitted a ticket in my client center regarding mySQL slow queries, and server optimization. I know the latter isn't fully relevant to IPS and their product IP.Board, however it really is in the company's best interest to make sure every installation is running at its peak efficiency. Being the operator of a pretty big board, optimizing everything to make sure everything is running in tip-top shape is one of my #1 priorities. Jason took my issue and treated it like it was his own, never once implying anything like it was outside of the realm of support, and helped in every way he could. This is my first experience with Jason, but boy do I hope it's not my last! It is support like this that is one of the reasons I stay with IPS, and will for a long time to come. In a different ticket, after a late night exchange of replies, he can even appreciate some kidding around: Customer: Me Ah, that would be my problem. Thanks for the prompt assistance as usual Jason! These last few tickets have been the first time in a while I've needed support, so I haven't encountered you before, but boy am I loving you! In a totally non-sexual way of course... ----- 07/16/09 Staff: Jason H Hello, "In a totally non-sexual way of course." Much obliged. Jason IPS Support I also noticed after him logging in that his IP did not go back to your main office (also, responding well after business hours...big plus as well), and I know it's sometimes tough to gauge the level of work a telecommuter is doing - but rest assured Jason is the best employee you have. Aside of the developers of course :P I've also had really great luck with Brandon as well, you guys really made a great decision offering him a job with IPS. He also treats your issue like it were his own, and is extremely well rounded in servers, PHP coding, different versions of software, etc. (really valuable skills to have). It is because of these two gentlemen that I choose to stick with IPS for the life of my site.07/16/09
Guest Posted July 22, 2009 Posted July 22, 2009 Jason really is amazing. He was helping me out at 3AM EST one night - effectively, too. :)
Neosoph Posted July 22, 2009 Posted July 22, 2009 You're definitely preaching to the choir polly. I've always been very impressed with Invision as well. I hope they expand into other software/industries. :wub:
vesperala Posted July 22, 2009 Posted July 22, 2009 [quote name='Gärrett' date='22 July 2009 - 08:17 AM' timestamp='1248239866' post='1830553'] Jason really is amazing. :) best of he is special
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