BlakeC

lol @ -rep for posting honest feedback, nothing new there I guess.
The point of this thread is to provide feedback. Just because someone doesn't agree with it doesn't mean it's not appropriate, or deserves -rep.

Is the software decent? I can't say, its only been a few hours , but it does look decent.

Is the support acceptable? From what I've experienced (so far), not in the slightest. If putting something in the 'wrong department' (which it wasn't) means it's going to get delayed 12+ hours, then perhaps those understaffed departments need more staff, or people need to think outside of the box, and stop listening to ticket systems as to when to help someone.

Anyways, the feedback's been left. No, it's not an unreasonable expectation to want tickets answered same business day at all, especially when one is a new customer.