OptimusBain

Hello, I'm writing again here because I got a reply from Invision Sales. I replied Olivia Clark and it's been 48 hours since I have not heard from her :(

So you are telling me that I could have my community down for 3 days? That has never happened to me with self hosted license, it was only a few hours. And since you cannot guarantee a response tim it could take that time precisely. A potential 3 days without the community is unacceptable :( Besser als mein was restricted long time ago for expressing my opinions (others weren't) and my requests would obviously be even more delayed because I'm sure I would be the last one on the list since my posts would have to be reviewed and approved, which makes nonsense either when you are a client paying a the same monthly fee as many othes but with different privileges..

Hello,I Can support tell me how does support work on Invision Cloud ? My cloud would be in Europe. What happens if my website is down in the middle of the day in Europe and I need support to take a look an fix it? Is there a 24h support team? How long does the response and taking action takes? How does the whole process work? With my self hosted license I've got my webmaster and he'll usually solve things rapidly. What about the cloud support? I need to know the response time. In the past, befor the cloud originated, support tool its time to respond. How about now? Thanks

Hello, Is there a way to easily and clearly suggest a new product in the payment process when a certain product has been selected? I've tried to associate two products but the checkout process doesn't work following a clear logic z neither doe the UI accompany the whole proceess. This is what I want to do:. I am selling a course and I want to associate a second course and a live coaching by the hour. How can I do that so that the user sees the two associated products is a clear way? Like, hey I can also add this second course and live coaching, interesting, I want it. Is that possible? I just can't make it work. If not, is this something that will be added to version 5? Thanks

Hello, Will there be any new features to the products, subscriptions and payment modules in version 5? I've seen there will be many changes on other modules but I didn't see anything for the payment and products. Like the possibility of adding products that expire after a certain time like having access to forums or products for 1 year or 1 month and then the user's category will be set to member after expiration. Or changing the UI to the whole purchase products where you can suggest other products clearly and easily in the checkout process. Now that's not possible. Thanks a lot.

Good morning, I am getting this notification on my ACP, and there is no way to run it. When I click on Run Row, I will get the error I attached. I've not updated anything on my site or server. It just started to happen yesterday out of the blue. How can I fix this issue? Thanks a lot

Hello, I would like to know if it's possible to add a watermark to the images uploaded in any topic/comment. I've located an option in admincp to add watermarks. Screenshot attached. I usually use the control+v to paste screenshots or the upload imagine function in every topic. Will this option add the watermark to both the uploads and screenshots? Will the watermark be added to old images or the new ones alone? Thanks a lot.

Fixed the issue after uploading the whole package a second time. Thanks

Hello, I'm trying to upgrade to the latest security version that was released today, but I can't. There was a "common" error that requested me to download the update. I did. I updated the files as I always do, but there is no way to update the site 😞 Not only that, but I just can't cancel the update. The site is displaying the warning message that it's being updated, but I can't cancel it. I've downloaded the updated zip file and uploaded it to my FTP. Then I downloaded the whole zip with all the files, but still, the auth/token/index.php is the problem. It has to do with permissions. I've tried to change the permission from my CPANEL to all possible versions 644, 755, etc. And nothing, it won't work. I don't know what to do next, really 😞 See the error message. There is a problem with permissions. I uploaded the files twice, and they are the latest versions. I changed the permissions, but nothing happened. Which permission should that index.php file have? Questions: How do I cancel the update? There is no option anywhere. No upgrade was started, only the files were copied and the update is pending until the permission problem in the attachment is solved. How do I fix this permission problem? I've copied the index file many times and tried all the permissions combinations without success 😞 Thanks

Hello, I'm experiencing a very strange problem with a topic. Whenever I click on the last comment icon, I get a blank page. It only happens for a specific topic, I've not seen this issue anywhere else. I've cleared cache but it's still the same. If I click on 5, 4, or any number, I will get a blank page. Nothing else. It will take me to this URL: https://academy.set-and-forget.com/forums/topic/519/stockNews/#comments instead of https://academy.set-and-forget.com/topic/519-tesla-inc-tsla/?do=getLastComment I don't know what the problem is. Could you help? Thanks

Hello, I am having problems with emails. When a new user is subscribed, he will not receive any emails at all. This started a couple of weeks ago, and I didn't realize it until now. I've tried to register, but I will never get an email. It did work before when I had SendGrid integrated, but since I turned SendGrid off, no emails have been received. I do not understand because I can send emails from the email used as the admin when I use Gmail. By the way, my doing has emails managed by Google. Is there a way to know what is going on? Users cannot confirm their subscriptions, and it's creating a lot of problems 😞 Could it related to DKIM or similar? I can send/receive emails from the same email uses in ACP as an admin, but as an admin, ACP will no longer send emails and all users are tags and unconfirmed and they will never be able to subscribe. Thanks a lot

I heard nothing about this issue or the ticket created in February.

Hello, I am getting a lot of spam and new registrations. Many are spam, but when I go to ACP and try to delete dozens of them, it's just impossible. I have to delete them one by one. ( It never ends, Isn't there a way to delete all of them at once? See the screenshot attached. I just can't see how 😞 Thanks

Good morning, I would like to moderate all posts from a User Group, and every new post would require the administrator's approval before they are displayed. I have been unable to find this option in the User Group. I am a bit lost. Could anyone tell me how can I ENABLE the automatic moderation of ALL the new comments from a specific user group? Thanks a lot

Hello, Is it possible to display the last comment in the list of topics? The way my community works, it's crucial that the last comment is displayed in the list of topics/stream. Currently, when I see the list of topics in a forum, I will see the first topic's comment and not the last one. Is there a way to change that? Or is it possible to have a developer to create a plugin that does that? Thanks