Tomink

Anyone else having upload issues since the last IPS update? I am not able to upload videos from my desktop?

On 12/30/2017 at 1:51 AM, Mike John said:

I've confirmed this as a bug. If you have ftp access to your files, I might be able to provide a temporary patch you can try out.

Hi Mike, I'm on the cloud service. Is there another way to provide you access? 

On 12/12/2017 at 5:00 PM, Mike John said:

Automatic thumbnails do not work with video uploads but Facebook videos should at least attempt to grab a thumbnail if possible. Do you have an example of the video your using and I'll test it out?

If you try to upload from phone or desktop. .mov format. This seems to have no thumbnail or any facebook video I've discovered. 

Is there any support on this product? are questions best asked here or is there an email? 

I just bought this plugin.

Having issue with automatic thumbnail if uploading a video from computer or a facebook video.

How can I fix this?

Thanks!