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Issue with Guest Transactions in Stripe - Missing Email and Details
We upgraded to IPS v4.7.19 and we still have the "Guest" name passed to Stripe issue. I reported the issue several years ago but not resolution yet.
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Pages: You are using custom PHP blocks. These will no longer function in v5.
Will we be able to create custom blocks that contain HTML logic code? We use it to deliver Google AdManager adverts. Here are examples: <div class='ipsResponsive_showPhone ipsResponsive_block'> <p> </p> </div> <div style="display:block; margin:auto; background-color:#D3D3D3; width:308px; box-shadow: 0 0 5px #888; padding:4px;"> {advertisement="FORUM300x250A"} </div> {{if request.app == 'forums' and request.do == 'add'}} <div style="background-color:#D3D3D3; width:308px; box-shadow: 0 0 5px #888; padding:4px;"> {advertisement="FORUM300x250C"} </div> {{endif}}
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Suggestion: sell tickets for events
We are a non-profit organization. Several times a year we hold a fundraiser event where we sell tickets. We need ability to set ticket prices for a child and/or adult for a specific event. We need to set different prices for an active member (in a specific group) versus an inactive member (not in specific group). We need to create coupon codes that can only be used for the specific event. We currently use a third party app that provides these features. It would be great if you incorporate these features as part of the calendar & commerce app, now that the Marketplace is closed. I'd be happy to provide more information & screenshots of the third party app.
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Name & Email address missing in Stripe transaction when creditcard not saved
I updated the credentials so that you have FTP access. The member profile is https://stage.npnparents.org/admin/?app=core&module=members&controller=members&do=view&id=197&tab=nexus_Main
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Name & Email address missing in Stripe transaction when creditcard not saved
I inputted the credential so that you can sign in to our staging site - https://stage.npnparents.org/admin/. Our developer is working on giving you ftp access.
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Name & Email address missing in Stripe transaction when creditcard not saved
What do I need to update in the "Access Information" panel? Would you like to sign in to our development site? If so, I can email the credentials to you.
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Name & Email address missing in Stripe transaction when creditcard not saved
When a person, who has never visited our website, pays for a product on our site, and chooses not to save the credit card information on the checkout page, "Guest" is passed to our payment gateway, Stripe, as the payer's name. Also, the payer's email address information is missing. This causes additional work for our accountant, who must look up the payer's name, for our accounting system. Please pass the payer's name and email address for all transactions. Attached is a screenshot from our test Stripe account. We are on IPS version v4.7.14 You can duplicate the error by going to our development site. Typically, the person starts by selecting the Parent Membership product on our registration page - https://stage.npnparents.org/store/?do=register . The system then prompts the person to create a profile during the checkout process. FYI: we use Quickbooks for our accounting system. Our accountant downloads the transactions from Stripe and imports the transactions into our Quickbooks account.
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Name & Email address missing in Stripe transaction when credit card not saved
Thank you very much.
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Name & Email address missing in Stripe transaction when credit card not saved
I found a case where the guest paid for a membership product and opted to save the credit card info, but the Stripe transaction had "Guest" as the name. Please fix the system so that every Stripe payment has the payer's name and email address.
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Name & Email address missing in Stripe transaction when credit card not saved
I have worked with several payment gateways (Authorize.Net, Stripe, etc). It is standard practice to have the payers name in the payment transaction. Accounting auditors expect the name information for every transaction. Please fix this for us.
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Name & Email address missing in Stripe transaction when credit card not saved
Also, I noticed that the person's address was passed to Stripe. Isn't the name information available for transmitting to Stripe at the checkout point?
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Name & Email address missing in Stripe transaction when credit card not saved
I have worked with several payment gateways (Authorize.Net, Stripe, etc). It is standard practice to have the payers name in the payment transaction. Accounting auditors expect the name information for every transaction. Please fix this for us.
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Name & Email address missing in Stripe transaction when credit card not saved
I think I used the wrong terminology.We view a person as a guest if the person has not paid for a membership product. I apologize for the confusion. Here is the process that generated the Stripe transaction that has no name info: . A person who has never visited our site goes to our registration page and selects a membership product (add to cart). . The person opts to checkout; the person clicks the "Continue as New Member" on the checkout page. See https://stage.npnparents.org/store/?do=register. . The person fills out the "Create New Account" form (name, postal address, email address, etc.). . the person fills out the payment form but does not select the "Save this card for future purchases and automatic renewals" option. Would you please try it on our dev site? See https://stage.npnparents.org/store/?do=register Thank you.
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Name & Email address missing in Stripe transaction when credit card not saved
The person is purchasing a membership product from our registration page. Here is the page on our prod site - https://www.npnparents.org/store/?do=register.
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Name & Email address missing in Stripe transaction when credit card not saved
Yes, it seems that the issue occurs when a guest pays for a product. We require that a person pays for a membership product, before we consider the person as an active member. It is customary to have name information for all transactions, in an accounting system. Our accounting auditors require the name information.