Vegan Gaymer

Yeah, if there was an update to something and it broke and no indication that it was broken during the upgrade, I don't know what I'm expected to do. I'm not a developer and when the issue remains after disabling all plugins and applications, it seems like something more is involved than third-party, no?

I always disable and update before asking for support. I always expect that this will be their first assumption. I always tell them I did so, but I often get a canned response that asks me to do exactly what I already explained I did. Often the issue remains even after everything is disabled. We continue troubleshooting and find the issue. Support is fantastic! But... there is ALWAYS a comment of discouragement and scolding for using third-party resources, so that's what this post is asking: 1. I wonder if others are as discouraged from using them as I have experienced, and 2. if we are going to be discouraged from using third-party tools, it seems like a good idea to stop buying them and using them. I am always up to date based on what information is available to me, and I always reach out to the developers for support if it's related to their application and everyone responds with amazing support. Many of the plugins, themes, and applications are just incredibly useful things that make our communities so much better. I really don't like that I may have to remove all of them.

To be fair, I am not talking about the current ticket. We were still troubleshooting. I was talking about a general tone and discouragement from using third-party resources. My main question is: should we consider disabling and removing all of them to avoid issues? Not to bring discussion of this ticket to this thread, but since it's here... why does the issue remain even with all plugins/applications disabled?

I love Invision and their support is top-notch and I have been with them for years, but almost every time there is an issue, I am scolded and sometimes shamed for using plugins, applications, and themes. Almost always. There is rarely a reply of support that doesn't include a comment that is basically, "well, what did you expect since you are using plugins, applications, themes?" And often the support takes longer because the issue is immediately dismissed as a third-party issue. The irony is that in almost every case, it turns out it was not an issue with an application, plugin, or theme. I totally get that we have to troubleshoot and that it is practical to start with the assumption that it might be a third-party issue, but why are we even using these third-party resources if we are just going to be scolded for using them? I've asked the team the same question and they assure me that they are not scolding me, lol, but blaming third-parties over and over and telling me that I wouldn't have issues if I didn't use them, etc. just makes me wonder why we even have them. I am on the brink of disabling all themes and third party resources.

This application keeps getting blamed for issues in login and registration. Invision keeps telling me it is incompatible and to disable it. What should I do?

I was JUST coming to check on this. Because it is out of date, it is blocking all new registrations for some reason, causing EXO errors. Thank you for your hard work!

Good lord... I was half-asleep and missed that. I am so sorry. You are awesome.

Hey Taman! I'm not sure what is happening here, but I logged in today to find this happening... https://www.awesomescreenshot.com/video/328632?key=2f540a49ef1a3ce3867c9da68e6a7220 I updated the theme, but nothing changed.

Ohhh where would I put this? Inside the previous code?

Oh shoot, I see now. Thanks! Do you know of any other options that can be added for more intuitive use, like with a button and in-browser view? Thanks!

I added all of this in Custom but it did not show up anywhere. Any suggestions for what I may have done wrong?

I think you cracked the case!!! Thank you so much!!! Big gigantic hugs to you!!

I got this error when I tried to publish: But since it has not been distributed since December of 2019, I'm not sure what this means.

There are no errors logged. How do I manually publish?

It's been confirmed that it is not an invision issue. Is there any way we can troubleshoot this? Thanks!

I just noticed this! This is in the Newsletter interface... would this be an invision issue or a newsletter setting issue?

Well, I have the newsletter set up for daily digests and that is what people are reporting no longer comes to them. I'm not sure if it is IPS or the Application. I did get a report that someone suddenly started receiving them again, so I don't know what the issue is.

DAILY DIGESTS NOT SENT FOR MONTHS I had not taken seriously a few reports in my community about not receiving a daily digest and advised them on how to ensure their settings were correct, but now it is months later and I have a huge stack of support tickets reporting that daily digests are not being received. It has been going on for months, apparently. I don't know if this is an issue with this application or something wrong with Invision platform, but I thought I would ask here, first. What can I do to help troubleshoot this? Thanks! (note: application is up to date) troy

Tags are essential for searching our community (and many others) so it would be great if ADMIN had the option to set the default Searches to include Tags. I know we can access tag searches, but that's not an intuitive or easily accessible search for function. Thanks!

I will pm you a screenshot!

I don't see any other reports for this, but my members are getting multiple copies of the newsletter every day. Like up to 20 or 30 copies. Is this something I can fix? Thanks! -troy

It seems to be only the profile banners. I'm not sure if other images disappear. They don't really disappear entirely. The banner flickers and then disappears. I'll DM you! I bet it has nothing to do with your theme, but I'm going by Invision's assessment at the moment.

I have a completely fresh update from the most-recent files. And yeah, the default theme does not have this issue. By the way, I wasn't meaning that your template is the issue. I only meant that Invision keeps pointing to 3rd Party for the problems, but they never used to do that. They seem to really dislike all of the 3rd Party plugins/themes/applications and seem to scold me for using them. Here is their latest reply regarding my theme:

@TAMAN I hear you. Invision insists that the theme is not updated for the latest 4.4.3. and is causing the images to disappear. My theme version looks updated to me 1.2.4. Is there an update I missed?

Hi Taman!! I've come across a problem where the banners and images on my site keep disappearing. I can't figure out what the problem is and Invision says it is a 3rd Party problem. I have to troubleshoot every plugin and application, including my theme maker. Would you take a look and let me know if this is theme-related? If you need login information, I can DM you. Thanks!