Jim M

What more do you want to know about the error? All relevant information is logged in the Error or System logs from an administrator standpoint. The error codes themselves really only are relevant to developers. At which point, the developers have access to the code and review what is calling those error codes so there is no need for a list.

Please provide the URL of where you placed it and update credentials: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.

You will want to inspect the page to ensure that our software is outputting the Javascript on the page. If it is, there is no more that we can do to assist you and you’ll want to contact Google for assistance. I am not a Google expert so I can’t tell you what is going on but I will say, in my experience, if you have a new account or new code, Google does take a while to activate ads to the page. They may never fully deliver ads to certain page either.

Chrome or Edge are likely your best options.

For starters, don’t use Brave 🤣 (I’m half kidding). Most browsers, you can open this by hitting F12 on your keyboard or right click → inspect element (or equivalent info). Unfortunately, we do not provide support to browsers so you will want to research this information for your particular browser/OS.

You have access to the files in your Client Area. As a self-hosted client, you are self-managed for updates like this. Be sure to take a full backup of files and database prior to attempting.

Yes, if you encounter issues. You may wish to look at your browser console log. The error may be on the server side so restarting may get you past it.

It really provides no other disadvantage than you don’t get the background full width here on our website. While we understand your feedback and brought it internally, as you can respect, it isn’t the most pressing thing with getting version 5 out that we make a change to it only on our website 🙂

I don’t see an upgrade in progress on your community at this time.

What is the error you’re getting? The attached image shows that the upgrade is still processing.

This is merely the extension of the width which our designers applied. I think you just proved the point on why they applied it with not having a screen that large 😁. Version 5 is fully responsive. You can grow and shrink your browser window to see this.

Think you were making more work for yourself to do it the way you were doing it. You can easily automate use group promotion. Assign the image as group icon for a group and then use group promotions to promote regular members to this new member group when they reach x posts. You can read more about it here:

The application will cease to function but you will still be able to upgrade. Many applications will need to go this route as you can’t install version 5 files prior to being on version 5 so we have to allow for data to persist while disabling the version 4 application files.

Your computer/devices IP address is changing mid-session so the ACP is logging you out. If you use CloudFlare or your own reverse proxy, you will need to enable Trusting Proxies in ACP → System → Advanced Configuration.

I’ve updated your license URL for you :)

Not entirely sure what you’re talking about. Could you please further elaborate? I do not see any black bars.

When you change the price for either, it will prompt you what you want to do with existing customers.

Yes, it will only prompt you if you have existing people in the product/subscription.

If this is critical, I’d advise restoring back to the backup you took prior to upgrading to the beta and our team will review what you mentioned in the morning.

There are different views available in version 5, just like in 4. This is just one. You can configure your community to use another if you choose.

There’s really nothing, outside of the user’s computer, which is causing this. So it is a matter of the user finding out what exactly it is.

If it impacts his browser, yes. I would suggest disabling it to test.

Is the user using Incognito mode or have it set to delete browser cookies on close? That would explain not having the cookie there when reopening the browser.

You would utilize the bulk purge tool. Go into advanced search in ACP > Members > click the cog wheel > enter a search to bring up users you want to purge (this can be a date range of join time) > search > click validating > in the blue bar click purge results found. Be sure to take a back up prior to performing.

If they are awaiting manual administrator approval then they will not automatically delete. That feature is only for members awaiting email validation.