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Jim M

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Everything posted by Jim M

  1. Jim M
    Make sure you uploaded the contents of admin directory. You’re missing files.
  2. Jim M
    This may be spam analysis detecting something in these posts as I see a few topics getting this in your logs but it shouldn't be every post: You can manage this in ACP -> System -> Smart Community -> Features -> Spam Analysis.
  3. Jim M
    Unfortunately, a display name was provided rather than an email address which your community login requires.
  4. Jim M
    That would indicate that your permissions are still not working and the system can't open those items. You would need to check user/group ownership and your server configuration with your host to ensure it has access. Once that has been resolved, we can investigate further if it's not working.
  5. Jim M
    There is currently no referral system based on purely registration. The current referral system works that if a user refers someone who then makes a purchase, the individual who made the referral can earn a percentage of the purchase.
  6. Jim M
    The "house" folder is your custom Admin folder but you have a whole iteration of the software suite files in there. You will want to delete it all and only upload the contents of the admin folder from the download files from the Client Area there.
  7. Jim M
    Unfortunately, the display_errors is set to false, if it's a blank page still. If they are logging them, they would need to get that for you from a log.
  8. Jim M
    Unfortunately, the page is blank for myself. Nothing is running or rendering on the page. This is a sign of a suppressed PHP error. You will want to check your error logs for PHP for more info or ensure that your PHP ini has it set to temporarily to display errors on page if logging is not enabled.
  9. Jim M
    Have you removed any content recently or third party applications? We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  10. Jim M
    Make sure you’re uploading files correctly as you have files in a few places.
  11. Jim M
    You have a custom admin directory in place. Please ensure that you rename the admin directory in the download from the Client Area before uploading to your server or upload the contents of the admin directory from the download to your custom admin directory.
  12. Jim M
    Check ownership of the files and ensure that is correct. Your server might not be able to read them.
  13. Jim M
    Keep in mind that we don’t know your hosting configuration so the easiest way to make the folder writable is 777. If you’re concerned with strict security, consulting your hosting provider to make it writable would be what you need to do (as mentioned from the start 🙂 ). You would need to check if the task is still generating write errors. This can be done in ACP > Support. If they are, please consult with your hosting provider
  14. Jim M
    Sorry, we only provide the latest release.
  15. Jim M
    You would need to contact the author as PHP 7 Ioncube is not compatible with PHP8. This would likely be that the files here are not up to date so ensure they’ve been overwritten with the latest. Otherwise, they would need to be readable by your web server. This typically is 644 and owned by the correct user/group. If you are unsure, please contact your host.
  16. Jim M
    This topic has ran its course. If you have questions after reading the guide, please create a support topic 🙂
  17. Jim M
    Instruction to do these items would be more like how to use FTP, SSH, or your hosting panel which is outside our scope. I would recommend reading the guide mentioned for info on constants and where in the software structure they live.
  18. Jim M
    Client Area is in the header 🙂. It’s where you download and manage your license here on our site. https://invisioncommunity.com/clientarea/
  19. Jim M
    As mentioned in the post quoted above, renaming folders, editing files, or reuploading files is really outside our scope of instruction. The aforementioned guide will help you remove the line from your constants.php file. Then as mentioned, rename your customly named folder back to “admin” or reupload all folders/files from the Client Area. Both will result in the same.
  20. Jim M
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  21. Jim M
    I've moved this to a ticket for you 🙂
  22. Jim M
    Without seeing a screenshot or having more to go on, I can't say what is related to this. If you did add something new to your community today and you're only experiencing this today, I would tend to believe that is the culprit. The only way to check is to uninstall it and see if you see it again. However, I can say that the API "Hello" message should not be appearing anywhere outside of an API call so I do not believe that to be it.
  23. Jim M
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  24. Jim M
    The format above there is intended to redirect to an anchor as it goes to a particular comment. It is not a bad thing that it does as it isn't something really intended to be indexed and our robots.txt included in the software actually directs robots to not index it.
  25. Jim M
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
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