Marc

You need to clear your browser cache there, as all images are present in ranks, badges, and your emoticons on this end

My guess would be this https://invisioncommunity.com/forums/topic/432135-mind-theme/page/3/#findComment-2754471

Please check again now

No problem at all. Glad we were able to find the issue for you

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.

Glad to hear you managed to get that sorted :)

Please could you provide me with an example member I can take a look at on your site?

I have taken a look at this, and this is not related in any way to the folder navigation. Your custom templates are out of date and using functions which arent compatible with the latest release by the look of it. I created a new template set for records called defaultRecordTemplate, and applied it to that database instead of "Mind Display 6 3", and you can see that does indeed work

Simply because we havent yet added it. We do have an open suggestion for it though, along with thoughts on that area generally

Without knowing what the issue is, it would be checking for he unknown, as it could well be any number of issues unfortunately.

The upgrader will disable any applications, yes. If you arent using, of course remove. If there are plugins which you know not to have any data attached then its indeed safe to remove beforehand, but to be honest really isnt needed (they are removed anyway)

I can say 100% that 3rd party developers tend not to be cautious of saying anything 🤣. In fact Actually it was spoke up about quite loudly and by many at the time of its closing. The reality is, it was run at an increasing cost to us as the hosts of that marketplace. It took time from developers in ensuring the quality of items that were on our own site, there were increasing costs associated with things like chargebacks, disputes we had to deal with, and more. All of which were at the cost, not only in monetary value, but time taken out of support from our core product, and development of our core product. The alternative would be to considerably increase the charges to 3rd party providers (of course in turn meaning many would have simply left anyway, in an already declining pool of people), or close the marketplace altogether.

If this by chance a relatively new installation? Are they the default set that you are missing?

Have you disabled all 3rd party iems? Anything showing up in your server error logs you can share? If you update your access details on file, we can take a look to see what is happening for you.

Its one of the reasons we advise on self hosted instances running cron jobs for tasks. Im assuming you arent on this occasion, and its running with traffic?

I do feel I need to clarify this here. You are providing advice at times, which is something you should only really do at your own risk and if you know what you are doing. Often this advise is being given to people who are not sure what they are doing. Others (as in the very one you pointed out), your solution does indeed get the person past the issue they are encountering, but its not a 'fix'. To use an analogy on that specific item. The user has a leak in their roof: Your advise there was to get a ladder, climb up on the roof, having no knowledge of safely doing so.. Get a new roof tile, and fix the hole in the roof, having never fit one previously. The issue was indeed however fixed, and the user could indeed move on. But you dont know what caused it. You cant be certain that issue wont return. What needed to happen, was that a professional needed to take a look at the hole in the roof, determine what causes it, once that's determined fix the hole in the roof, to back to the manufacturer of the part that failed, and ensure its fixed there, so it doesn't happen in any other upgrade process for either that user or any other user. In the scenario with this one here. The user is moving house, and has some boxes upstairs that are not going to fit in the house, so could never actually go in there. Your advise is to throw out the boxes. The user doesnt need to check if there is anything in the boxes, just throw them away Our advice is to take the boxes with them. When they get to the new house, the boxes wont fit, so will end up being thrown out. But everything inside the box will be moved into the house. The box contained valuable items that would have otherwise been thrown away Please understand, I have absolutely no doubt whatsoever that you are genuinely trying to help and assist members. We of course welcome that. But that doesnt make you immune from mistakes, and at times people will correct you on those mistakes. And I'm not saying this as someone who is immune myself. I have been pulled up a few times even by members where someone will say "Well actually, you could just......". None of us are immune.

I have to admit to being somewhat confused by the statement there. If this is broken, dont keep the option switched on

Please clear your browser cache and your site cache, as I believe that may well be the issue. When I log in and look, I see the folder navigation item you have added with no issues

Please provide an example on your site, as Im not able to replicate this

I don't seem to be able to replicate this on either 4 or 5 unfortunately. I suspect something is broken in your own language pack

Not to mention we have a providers directory here, where people advertise their services https://invisioncommunity.com/third-party/providers-directory/

This is bad advice if you are going to upgrade them, and they happen to have data involved with them!

You dont have to do anything with them. They will just be disabled on upgrade. Plugins will retain the data, but you will no longer be able to see them as plugins dont exist (they need to be rewritten as applications by the author). In terms of how to upgrade them, you would need to speak to the authors of those items. Generally, for applications it would be to upload a new version, as you do now. For plugins it depends what the author decided to do there

Im not able to replicate this unfortunately. If you disable all 3rd party items, and use a default theme and language pack, as you seeing the same issue?

I mean an example member.