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Charles

Management
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  1. Charles's post in Please remove our staging site was marked as the answer   
    The staging site is live as it is attached to your production one so it would go when it got purged. However, you are right, we should have suspended and archived the staging one when the parent live one did. Your old production site data is just archived off until it reaches the auto-purge.
    But, either way, I put in a thing and it will all purge today.
  2. Charles's post in My email address is blocked by Invision was marked as the answer   
    Just to provide more information, assuming you are referring to the email address k******er@yahoo.com:
    On Saturday, January 13, 2024 1:08:27 PM Yahoo sent us a spam complaint for an email sent to that address. Unfortunately they don't really tell us why/how/who put in the spam complaint.
    When we receive a spam complaint, the email is automatically added to our suppression list and we never email that address again.
    I went ahead and manually removed your email from our suppression list so it should email again.
    Since January, we are now on a new email provider. If we get a spam complaint again, it will tell us a tiny but more information about the complaint but only a bit more. If it does spam complaint again, I can at least share that data with you and you could contact Yahoo.
    If you want to go in your AdminCP, email settings, and then do a test email to that address I can check the logs and see what happens.
  3. Charles's post in Migrate to Cloud & Maintain Self-hosted License? was marked as the answer   
    Yes, that's an option.
  4. Charles's post in General IPS sales team response time was marked as the answer   
    Hi! I replied to your email you sent on June 9 on June 11. Please check your junk folder. I will reply again now.
  5. Charles's post in Software expiration was marked as the answer   
    Today would be the last day of access.
  6. Charles's post in "This community is temporarily unavailable"? was marked as the answer   
    For any issues with your cloud services, it is best to email in 🙂
    I will send this issue in for you now.
  7. Charles's post in Reducing my apps at renewal time was marked as the answer   
    Yes, just email accounts@invisionpower.com and they can take care of that for you.
  8. Charles's post in Messaging System - Invite a Member was marked as the answer   
    That is correct, private messages are designed to be totally viewable to anyone who is in them. You can of course limit the number of people in a PM to just 2 to prevent others inviting. 
  9. Charles's post in Outgoing emails are blocked was marked as the answer   
    femvoxcommunity@gmail.com was blocked in our system because when you originally tested it did not exist. I have removed the block.
  10. Charles's post in 500 error was marked as the answer   
    The old PHP7 cluster is sort of being held together with duct tape 😀
    Please try to upgrade as soon as possible.
  11. Charles's post in Can't download files from Clienta Area was marked as the answer   
    This is fixed now.
  12. Charles's post in Random "NotFound" response codes spontaneously. was marked as the answer   
    Thank you for reporting your problem and for the detailed information.
    We were able to see the behavior you are seeing in our logs and are deploying a fix. It only impacted a few of our network endpoints which is why it was intermittent and kind of hard to track down.
  13. Charles's post in Your plan does not include support 🥴 was marked as the answer   
    You have support here on the community. If you have any issues feel free to post here and we will reply 🙂 
  14. Charles's post in Row size error during upgrade was marked as the answer   
    If you Google the error message, the suggestion is to do:
    ALTER TABLE core_themes ROW_FORMAT=DYNAMIC;  
  15. Charles's post in Post Before Registering Not Working was marked as the answer   
    I believe Clubs were purposely excluded from Post Before Register because of the very unique permission sets that can be configured around Clubs.
  16. Charles's post in not a good start with this was marked as the answer   
    That looks like you have the visual language editor enabled. Go to language translation settings and disable visual language editing.
    Those also look like third party addons there so cannot comment on those.  
  17. Charles's post in Bulk Mail Question - Throttle Sending for Large Members Site was marked as the answer   
    I'm afraid we do not have any in-software throttling as we usually assume the email service provider would handle that on their side.
  18. Charles's post in Issue with Cloud Services or just me? was marked as the answer   
    I believe everything should be back to stable now. We found a bug in AWS Aurora that ended up requiring engineers to hot-patch our clusters.
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