thisisabaddisplayname Posted August 16, 2021 Share Posted August 16, 2021 (edited) Is there a known issue with Website/Service Down or Unresponsive errors popping up for AdminCP/Forum for Firefox, Chrome, Brave, Edge, & VPN connections on ChromeOS/Android? Tried different connection types and basic browser/device troubleshooting, was wondering if IPS is down for multiple people or just me breaking something....again. Edited August 16, 2021 by thisisabaddisplayname crmarks 1 Link to comment Share on other sites More sharing options...
Stuart Silvester Posted August 16, 2021 Share Posted August 16, 2021 Our Cloud Engineers are currently working an issue that is affecting some customers, hopefully it shouldn't be too much longer. jojobean 1 Link to comment Share on other sites More sharing options...
thisisabaddisplayname Posted August 16, 2021 Author Share Posted August 16, 2021 All good, thanks. You don't seem to alone in this either as it appears Linux Kali is having issues with vBulletin, mod reporting issues with Admin controls. It appears to be a native Chrome flag based on tests, but unsure which one, that they pushed out for cookie policies this morning, specifically for hosting and security. Pretty much breaks Wordpress Admin too or any site with native admin panel, based on cookies. Other apps unaffected if admin is isolated. I only get domain unresponsive errors if I use Chrome Canary, while site issues themselves are beta/stable. Other browsers just show regular 500 errors. Firefox Focus, Tor, Vivaldi - no issues. Hope this helps, at least a little bit or at least arrows down which flag Google broke this time. Link to comment Share on other sites More sharing options...
Heavy Harmonies Posted August 16, 2021 Share Posted August 16, 2021 Been getting reports today about intermittent Server 500 errors. I went to reply to one of them and WHAMMO, got one myself. Link to comment Share on other sites More sharing options...
Anna Macleod Posted August 16, 2021 Share Posted August 16, 2021 (edited) I'm having issues accessing my board its either not loading if it loads I keep getting error messages Sometimes saying too many connections or I get the below there are no issues with the theme I have checked on the site I purchased from and its up to date the board will load in Microsoft Edge properly and its the only web browser it loads properly on but I cant access admin in Edge and the site gives errors in Chrome/Brave/Firefox [[Template core/front/global/updateWarning is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] UPDATE now having issues with Microsoft Edge too Edited August 16, 2021 by Anna Macleod Link to comment Share on other sites More sharing options...
Jim M Posted August 16, 2021 Share Posted August 16, 2021 8 minutes ago, Anna Macleod said: I'm having issues accessing my board its either not loading if it loads I keep getting error messages Sometimes saying too many connections or I get the below there are no issues with the theme I have checked on the site I purchased from and its up to date the board will load in Microsoft Edge properly and its the only web browser it loads properly on but I cant access admin in Edge and the site gives errors in Chrome/Brave/Firefox [[Template core/front/global/updateWarning is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] UPDATE now having issues with Microsoft Edge too This is related to the issue above. We’ll have that issue resolved as soon as we are able, and we appreciate your patience while we continue to work on this. crmarks, Anna Macleod and jojobean 3 Link to comment Share on other sites More sharing options...
jojobean Posted August 16, 2021 Share Posted August 16, 2021 Were down too. Sad.. Link to comment Share on other sites More sharing options...
Umaar Posted August 16, 2021 Share Posted August 16, 2021 This topic should be put on top, or pinned somewhere in kinda announcement area or notifications. 🛠️👀✌️😊 Link to comment Share on other sites More sharing options...
InfinityRazz Posted August 16, 2021 Share Posted August 16, 2021 Any updates after 2 hours? My clients need to be able to connect to our site in order to use their software... Not looking forward to having to manually extend a ton of licenses ... Link to comment Share on other sites More sharing options...
jojobean Posted August 16, 2021 Share Posted August 16, 2021 Ours is back open. Link to comment Share on other sites More sharing options...
Management Solution Charles Posted August 16, 2021 Management Solution Share Posted August 16, 2021 I believe everything should be back to stable now. We found a bug in AWS Aurora that ended up requiring engineers to hot-patch our clusters. jojobean and InfinityRazz 2 Link to comment Share on other sites More sharing options...
Umaar Posted August 16, 2021 Share Posted August 16, 2021 Link to comment Share on other sites More sharing options...
thisisabaddisplayname Posted August 16, 2021 Author Share Posted August 16, 2021 27 minutes ago, Charles said: I believe everything should be back to stable now. We found a bug in AWS Aurora that ended up requiring engineers to hot-patch our clusters Was the bug going to be noticed eventually anyway or was it just something that crops up with AWS on the regular? Also, I was really hoping I broke something again. I love freaking out your sales guy then apologizing over and over for being rude. I'd pay for drinks, but I'm broke. Give that guy a raise. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted August 17, 2021 Share Posted August 17, 2021 8 hours ago, thisisabaddisplayname said: Was the bug going to be noticed eventually anyway or was it just something that crops up with AWS on the regular? Also, I was really hoping I broke something again. I love freaking out your sales guy then apologizing over and over for being rude. I'd pay for drinks, but I'm broke. Give that guy a raise. Its not a regular thing, no. But this has now been resolved, so we shouldnt see it popping up again. I'm sure our sales will appreciate the drinks 😉 Link to comment Share on other sites More sharing options...
Heavy Harmonies Posted August 17, 2021 Share Posted August 17, 2021 Things *were* fine, but in the last 2 hours, my board has gone completely off the rails. All sorts of errors. No idea wtf is going on. Waiting on a response to my support ticket. No changes to my board config in weeks so something has gone completely sideways at their end. Not good. Link to comment Share on other sites More sharing options...
thisisabaddisplayname Posted August 17, 2021 Author Share Posted August 17, 2021 35 minutes ago, Heavy Harmonies said: Things *were* fine, but in the last 2 hours, my board has gone completely off the rails. All sorts of errors. No idea wtf is going on. Waiting on a response to my support ticket. No changes to my board config in weeks so something has gone completely sideways at their end. Not good. Yeah, I'mma blame the bad weather here. Every edit I do gets reset every time I try to save. Bugs are bugs, ain't nobody's fault. When in doubt, blame Amazon. I'll get what work I can get done, done. I'm so close to finally finishing up and getting online, after a ton of setbacks. I'm mostly having issues with custom themes. Link to comment Share on other sites More sharing options...
Allen Bradford Posted August 17, 2021 Share Posted August 17, 2021 (edited) Same problem as yesterday. Started again at 5:30 PM Eastern. Cloud Connection issues, all sorts of error messages. My Board is basically unusable for Members or Admins or Mods. It took me multiple tries to get to Admin CP and take my Board Offline. Ive contacted Support and have had no response from them. It would be nice to get some sort of update. Boards are largely businesses and are compromised with prolonged down time. Edited August 17, 2021 by Brad Eden jojobean 1 Link to comment Share on other sites More sharing options...
Allen Bradford Posted August 18, 2021 Share Posted August 18, 2021 (edited) I finally received an email response from Support and was told the problem has resolved itself but they are investigating. I put my Board back Online just now and within a few minutes was experiencing the same connection issues, 500 error, inability to perform the most basic tasks. I contacted Support again. Hopefully they can figure this out soon. This will be the third day my Board has been basically unusable. The natives (Members) are getting restless. This is starting to concern me. Could Support please post to this Topic and keep us aware of any progress in addressing this issue? This is the third day I have been forced to take my Community Offline. Edited August 18, 2021 by Brad Eden Heavy Harmonies 1 Link to comment Share on other sites More sharing options...
Heavy Harmonies Posted August 18, 2021 Share Posted August 18, 2021 Same. I received an email 2 hours ago saying that they were aware of intermittent issues "but that it appears to have resolved itself". 100% WRONG. Random errors on the front end, can't run updates on the back end. Right now their cloud services are borked... or at least my instance is. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted August 18, 2021 Share Posted August 18, 2021 We are aware of the issues, and these are being looked into at present. I will update on here once this is resolved Allen Bradford 1 Link to comment Share on other sites More sharing options...
Allen Bradford Posted August 18, 2021 Share Posted August 18, 2021 (edited) 5 minutes ago, Marc Stridgen said: We are aware of the issues, and these are being looked into at present. I will update on here once this is resolved Thank you Marc. We’ve communicated in the past on minor issues and upgrades. As you know I have a great deal of respect and appreciation for the Support team this software provides. This prolonged issue just has some of us a bit on edge. Edited August 18, 2021 by Brad Eden Link to comment Share on other sites More sharing options...
Marc Stridgen Posted August 18, 2021 Share Posted August 18, 2021 12 minutes ago, Brad Eden said: Thank you Marc. We’ve communicated in the past on minor issues and upgrades. As you know I have a great deal of respect and appreciation for the Support team this software provides. This prolonged issue just has some of us a bit on edge. Fully appreciate that. Unfortunately on this occasion it was an issue on AWS side. It should be resolved now, but of course please feel free to let us know if you see any further issues Link to comment Share on other sites More sharing options...
Allen Bradford Posted August 18, 2021 Share Posted August 18, 2021 30 minutes ago, Marc Stridgen said: Fully appreciate that. Unfortunately on this occasion it was an issue on AWS side. It should be resolved now, but of course please feel free to let us know if you see any further issues Thanks. I’m flinchy about going back Online…but will in a spell when I get up the courage… 😬 Link to comment Share on other sites More sharing options...
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