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Contact Us / Support Options
Thanks guys, yes I get that you provide a shortcut. But I'm not talking about the shortcut and more about the back end support system that was included. Before I upgraded, you had a warning message on the 4.7 admin panel about the feature going away. In that message there were a few recommended options. I cannot find that message so I'm looking for it. About the email link, I turned it on for a month and now have thousands of spam emails. It's just not feasible without some kind of back-end form or something to prevent the abuse. The old system still allowed some spam through, but it was very good at reducing the crappy bot emails. Maybe it was the form, recaptcha, or ?? Thanks
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Contact Us / Support Options
Guys, nobody answered my question. What are the recommended 'contact us' options? There was a post somewhere about alternatives but I can't find it. I get that technically "contact us" is not removed but the guts of it have been removed. Only thing available now is a method to configure an email address or link to another system. I have people telling me they are not able to get help and I need to fix this crucial part of interacting with my customers. Please help. Thank you. Mike
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Calendar messed up after migration from v7
Hi Marc, Ah yes sorry mixing work software with this software. I had the latest version of v4. It was working fine in that version. Would you like screenshots or a user account for testing? Mike
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No method to change title of RSS Import
Ok, no problem. How do I get to the feedback area?
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Mike Gholson started following Contact Us / Support Options
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Contact Us / Support Options
That's definitely an interesting way to do it. Maybe we could also use the internal database feature of the software? I've been looking at 3rd party options but most of them have a monthly or annual cost, which is typical. However, I am not seeing any kind of method to pass along user information between Invision and the 3rd party application. So basically if someone adds a support ticket, it's up to me to look up their account details and/or ask them to fill out a form with the details. I am sad the included support / contact system was deprecated because I used it a LOT. Mike
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Blogs - Categories with Subcategories - Navigation block not shown
Hi guys, when I have a blog category with subcategories, it looks like the navigation pane on the right side is not available on my main site (after entering the category). See screenshots. Main Blogs page showing categories: When I click on a category, I am expecting to see subcategories: Here's what my admin panel looks like: I couldn't find a configuration to enable this, maybe I'm just missing it or the feature doesn't exist. Thanks guys, I expect a lot more members to start using blogs and this is a great feature! Mike
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No method to change title of RSS Import
Ah interesting, any chance we can add our own 'friendly' titles for feeds that are like this?
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Mike Gholson started following Calendar messed up after migration from v7
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Calendar messed up after migration from v7
Hey guys, I'm having a problem with my calendar app after the upgrade. Everything else seems to work fine but the calendar is showing the following: Error code: 1S160/2 I also cannot see any of my old events, so I know something didn't get migrated properly. Any ideas or is this a known issue?
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Mike Gholson started following No method to change title of RSS Import
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No method to change title of RSS Import
I noticed there's no method to add or change a title for an RSS import feed. Instead they all have a default value of "Comments On:"
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Mike Gholson started following Unknown column 'post_featured' during upgrade
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Unknown column 'post_featured' during upgrade
Gents, I posted this in the forums but thought I would share it here. During the upgrade from 4.7.20 to 5.0.3 I experienced this error and could not continue. Unknown column 'post_featured' in 'field list' #0 /var/www/vhosts/classiczcars.com/vision/system/Db/Db.php(1232): IPS\Db->preparedQuery() #1 /var/www/vhosts/classiczcars.com/vision/applications/core/setup/upg_5000057/upgrade.php(58): IPS\Db->update() #2 /var/www/vhosts/classiczcars.com/vision/applications/core/sources/Setup/Upgrade.php(648): IPS\core\setup\upg_5000057\Upgrade->step1() #3 /var/www/vhosts/classiczcars.com/vision/applications/core/sources/Setup/Upgrade.php(369): IPS\core\Setup\Upgrade->step1() #4 /var/www/vhosts/classiczcars.com/vision/applications/core/modules/setup/upgrade/upgrade.php(60): IPS\core\Setup\Upgrade->process() #5 /var/www/vhosts/classiczcars.com/vision/system/Helpers/MultipleRedirect/MultipleRedirect.php(104): IPS\core\modules\setup\upgrade\upgrade->IPS\core\modules\setup\upgrade\{closure}() #6 /var/www/vhosts/classiczcars.com/vision/applications/core/modules/setup/upgrade/upgrade.php(45): IPS\Helpers\MultipleRedirect->__construct() #7 /var/www/vhosts/classiczcars.com/vision/system/Dispatcher/Controller.php(139): IPS\core\modules\setup\upgrade\upgrade->manage() #8 /var/www/vhosts/classiczcars.com/vision/system/Dispatcher/Setup.php(261): IPS\Dispatcher\Controller->execute() #9 /var/www/vhosts/classiczcars.com/vision/admin/upgrade/index.php(38): IPS\Dispatcher\Setup->run() #10 {main} /var/www/vhosts/classiczcars.com/vision/applications/core/setup/upg_5000057/upgrade.php::58 Fixed it with: ALTER TABLE forums_posts ADD COLUMN post_featured TINYINT(1) NOT NULL DEFAULT 0;
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You forced my bill from $80 a year to $200 a year. W.T.F.
@Matt I just stumbled on this post while I was looking for some information about the new pricing of v5. I must say that I am GLAD you kept the post around. Every single one of us has had our experiences with frustrated customers. In this case you handled it well and I hope the guy was able to figure out a solution. I know how much development costs these days and I respect everything that Invision has to offer our communities. To the OP's point, I also experienced an automatic cost increase for the 'classic' license but mine wasn't as extreme (I have been paying for all modules for years). Honestly, $200 a year is a drop in a bucket compared to what Invision is providing. Keep up the good work and I can't wait to try out the upgrade from my v4 site. A bit of feedback, I found it difficult to find pricing for the self-hosted version. After reading this thread, I know what it is now.. ;) Mike
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Devfuse Collections on v5
@The Jimmo Awesome man, I'm glad you took on this project! How is the app doing so far? I have a ton of member garages on my car club website and will be reaching out after I do the upgrade to IPB5.
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Google Analytics Code and Pageviews problem
@wimg Just checking to see if you've seen any difference after making these changes? I'm currently seeing a massive difference between pageviews on Google Analytics vs my local awstats. I'm running 4.7 and I added the Google tracking to the integration portion. Interesting to see that comment above about Invision Community supporting it.
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Contact Us / Support Options
Hi all, I read that VBP5 will remove the built-in contact us / support ticketing system. My members use this a lot and I've had some pretty good success making business deals with it. What is the recommended replacement? Thank you, Mike
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Beta 3 is here! Spooky!
Mike Gholson replied to Matt's post in a topic in Invision Community 5: Beta Testing's Beta DiscussionUpgrade on a basic vanilla install went fine. Hopefully the V4 to V5 upgrades work well... anyone testing upgrades again?