I did not see the ticket but I was able to perform a reset with the client zone in my site, something that I had not been able to do the day before.
For information, a change of url is free after it is paying $15 to avoid abuse.
By putting my key in the new site everything went well the license is detected and the new location of the domain name too.
On the other hand, I don't see all of your ticket on the site in the client area, which worries me before, I didn't have this problem.