Marafa

The First few pages consists with their reply

They say that the server log has no such errors , and the only error is this : [02-Apr-2022 02:56:28 UTC] PHP Fatal error: require(): Failed opening required '/home/office4a/public_html/ib/datastore/widget_activeUsers_to6h1e0kj_d29ab5bf3ccac0152dd356a1873673f9.107420587f.php' (include_path='.:/opt/cpanel/ea-php74 /root/usr/share/pear') in /home/office4a/public_html/ib/system/Data/Store/FileSystem.php on line 105 and that file does not exist is there a way that i can extract those errors your refer to and share it with them

Because I am in a remote location, I do not have access to FTP as I only have my work laptop, and server CPannel is also not accessible due to changing IPs It seems the current network is unstable. will try to edit the constants.php file when I return to home Is there any other easier solution without server access to overcome this when I am on a new network? Can I leave this edit valid and not remove it to overcome similar situations?

Trying to Log from a different location to ACP all users are rejected before of different IP

They said they added and deleted files to specified folder with no issues using user office4a and they attached some pictures as proof that there were no issues

Can you Help with extracting the details of the error you refer to in order to share with the server team

I oppened the system Log from CP I am not an expert , but many of recent errors are related to Guests The log entry was triggered by a guest (00 Visitors)

Dedicated Server The hosting team continuously confirms that the server site is ok and that permissions and settings are correct! Not sure what to do They continuously reply that everything is fine on the server side while you confirm that there is an issue with the server. Can you please provide more guidance about what they should do, what they should check, or any information that the software uses to write to those folders that they should be aware of?

They sent me this picture confirming that permissions are correct and that they are not aware to find any issue., any additoinal guidance or advice ?

Hi, The last time i checked the cloud offers, it was not offering suitable options for large database and storage requirements. That was long time ago. Meanwhile , I conveyed your reply to the server team again Is there any further specific guidance related to the software requirements or this issue that I can ask them to check or do?

Done still not working

Hi I converyed all your replies to server support team and this is the latest reply from there side: Kindly be informed that as per your request, the current permissions for the mentioned directories are 777 and it is writable. Although setting the permissions to 777 exposes a significant security risk, as it allows unrestricted access to your files. i will revert to 755 for now please advise on any other actions that i can do I kept the server support team informed about all your replies , and they cannot define anythign preventing writing to the uplod folder

please advise what and how should i check as "user/ Group ownership"

They already set it to 777, but the counters not working i checked the system logs, but the contents were not meaningful to me , mainly failed openning.... The counters are still not working

I am confused between your advice and the server team's reply that this poses a significant security risk in my case. Would the software need world and group access to folders, or is user access enough? Please advise if there is any more specific message that I need to convey to the server team considering that they are not exepert in your software ? Also, even the permissions have been updated for few days now , the counters are still not working