I've got two communities running IPS, and in the last week, we're having some serious Captcha issues on both. I've selected the main site in the purchase drop-down above.
On that site, we were hacked (in a small way, thankfully) about a month ago. We initiated a password reset for all members, and now the members are getting a "You did not pass the security check. Please try again." error when having to use Captcha for the Password reset and/or the Contact Us form.
Captcha settings in the AdminCP are set to click "I'm not a Robot", however one member was asked to do the Captcha of selecting images from a grid over 20 times and still got the same error.
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On my second community, a member was able to take a screengrab of the error he received yesterday. Captcha on that site is set to "Invisible".
I did remove Captcha one one of the sites (the first) two days ago. That fixed all the member issues, but I had to turn it back on yesterday after dealing with too many spam accounts trying to join. Since turning it back on, we are not receiving any new registrations -- when normally there should be 10-15 a day. I'm assuming this issue is affecting those trying to join. Can you check something here, please? Thanks.