In our previous blog entry, we discussed the management of the support desk.
In this blog entry, we'll be showing the front-end to creating support requests from the client area.
Members can view all of their support requests in the client area:
Members can submit a support request by clicking the "New Request" button.
The member can select a department, and if the selected department requires an associated package, they will be prompted to select one.
IP.Nexus automatically works out which departments are available to a member based on their active packages and your department settings.
Members can of course upload attachments to support requests.
This is what a support request looks like:
Members can reply to a support request right from the page, or, if enabled, set the status from the dropdown menu.
Recommended Comments
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.