I downgrade to 8.1 as recommended.

You haven't run the upgrader though to apply the new Invision Community files yet.

 

You haven't run the upgrader though to apply the new Invision Community files yet.

These errors are from the 7th, we are on the 9th (UTC -3), I updated the community today

 

These errors are from the 7th, we are on the 9th (UTC -3), I updated the community today

I'm confused then. You would be PHP 8.2 then and it would be expected to generate errors cause you downgraded to PHP 8.1 today (the 9th)

Additionally, you have an upgrade in process right as we speak

 

Additionally, you have an upgrade in process right as we speak

I am currently updating Raffle, as stated the error was in this application!

 

I am currently updating Raffle, as stated the error was in this application!

There is an upgrade of the whole software, not just Raffle.

 

There is an upgrade of the whole software, not just Raffle.

So it is updating again, because I had already done the system update

I upgrade the Raffle, and the system as you told, but the error persist

 

 

the system as you told

We never informed on upgrading the system. Only Raffle.

 

I updated and it's still the same, even trying to enter Recovery Mode again, @Marc

 

 

We never informed on upgrading the system. Only Raffle.

 

 

I had updated 2 hours ago

 

I'm confused then. You would be PHP 8.2 then and it would be expected to generate errors cause you downgraded to PHP 8.1 today (the 9th)

@Jim M I'll explain what happened. We were using a theme that suddenly stopped working. As we used the same theme on the test site, we downloaded the theme and upgraded it on the original site.

However, when I saved it, I made this theme available to all users. It must have also been updated in the database. The theme simply bugged and stopped working, not allowing me to access the site or anything else, including the admin panel.

As we hadn't paid or upgraded the IPS, we decided to pay for support and also to update the platform. Even updating it didn't solve the problem, so we opened a topic here.

@Marc saw that we were using a different version of PHP, and suggested that I downgrade version 8.2 to version 8.1 as per his suggestion (I already did this).

Afterwards we were informed that the problem would be Raffle, we spoke to Adriano and both he and I realized that the date of the error was April 2024, so it is not Raffle, however, we still updated Raffle, and nothing was fixed.

With that in mind, I would really like to try to repair or even disable everything to see what could be causing this, as I really need this error to be resolved!

 

 

 

The only thing we can suggest at this point is restoring back prior to these third-party changes. Unfortunately, they are outside our scope of support and seem to be the issue here.

 

The only thing we can suggest at this point is restoring back prior to these third-party changes. Unfortunately, they are outside our scope of support and seem to be the issue here.

Tell me how to disable all plugins via FTP. If i disable, will fix the problem. 

Maybe, if we replace the theme via DATABASE (liked i asked before), fix the problem too. 

 

Tell me how to disable all plugins via FTP. If i disable, will fix the problem. 

Maybe, if we replace the theme via DATABASE (liked i asked before), fix the problem too. 

That is the recovery mode which you have enabled but is not working due to these third party items.

 

That is the recovery mode which you have enabled but is not working due to these third party items.

Is there no other way to enter recovery mode and disable the modules?

 

Is there no other way to enter recovery mode and disable the modules?

That is correct. 

The only way forward is to do a full restore back (file and database) to when your community was working with all these items.

Shot in the dark:
Take a look at your core_themes database table and check if there are any styles at all and if at least one is set as default ( set_is_default column) !

 

Shot in the dark:
Take a look at your core_themes database table and check if there are any styles at all and if at least one is set as default ( set_is_default column) !

Which number i put there? 

 

Which number i put there? 

There should be a row which is true (aka 1). Please take a backup prior to making any changes.

 

There should be a row which is true (aka 1). Please take a backup prior to making any changes.

i did it and dont work. 

dont show any default there on database.

You have 3 themes marked as default which will not be right...

Only 1 row (aka theme) can have it set_is_default set as true.

I changed one of the themes to default and I seem to be able to access the ACP login page. However, it is taking quite a while to login... 

 

You have 3 themes marked as default which will not be right...

Only 1 row (aka theme) can have it set_is_default set as true.

I changed one of the themes to default and I seem to be able to access the ACP login page. However, it is taking quite a while to login... 

Great, i see here... i will try to remove the old apps to fix that.