403 - Forbiddeen Posted December 9 Posted December 9 Hello, i have a problem. We found a problem with test theme with any app or hook... after actived the theme, broken the website and we cant access anymore the admin to fix that. I want to know if is possible to replace the default theme via database or how to desactive the plugins or addon via ftp to fix that. we have a copy of website (without all addon) running perfectly.
Marc Posted December 9 Posted December 9 You would use recovery mode in order to do this, which you can read on here https://invisioncommunity.com/4guides/client-services/getting-support-r292/#recoverymode
403 - Forbiddeen Posted December 9 Author Posted December 9 29 minutes ago, Marc said: You would use recovery mode in order to do this, which you can read on here https://invisioncommunity.com/4guides/client-services/getting-support-r292/#recoverymode I've already tried this but it didn't work, as I've now paid for the license I'll try to manually update the platform to see if it works.
403 - Forbiddeen Posted December 9 Author Posted December 9 59 minutes ago, Marc said: You would use recovery mode in order to do this, which you can read on here https://invisioncommunity.com/4guides/client-services/getting-support-r292/#recoverymode We're sorry, but a temporary technical error has occurred which means we cannot display this site right now. array_merge(): Argument #1 must be of type array, null given You can try again by clicking the button below, or try again later. I updated and it's still the same, even trying to enter Recovery Mode again, @Marc
403 - Forbiddeen Posted December 9 Author Posted December 9 (edited) 9 minutes ago, Marc said: Try clearing the datastore folder It takes a long time to enter but the same error occurs, instead of removing or cleaning, I just renamed the existing folder from "datastore" to "datastores" and created a new folder, but the error still persists. Edit: After wiping, do I have to use recovery mode again? Edit²: I tried again to put constants.php back into recovery mode, but without success! @Marc Edited December 9 by 403 - Forbiddeen Added more information, added edit²
403 - Forbiddeen Posted December 9 Author Posted December 9 The worst thing is that I don't know if it was a bug in the files or in the database, if possible, if you can view it internally, I would be very grateful @Marc, we really need this support.
Jim M Posted December 9 Posted December 9 3 minutes ago, 403 - Forbiddeen said: The worst thing is that I don't know if it was a bug in the files or in the database, if possible, if you can view it internally, I would be very grateful @Marc, we really need this support. That error is typically a modified file or an outdated plugin. We can make sure you're enabling recovery mode correctly but if it's third party, you would need to contact the author involved. We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
403 - Forbiddeen Posted December 9 Author Posted December 9 16 minutes ago, Jim M said: That error is typically a modified file or an outdated plugin. We can make sure you're enabling recovery mode correctly but if it's third party, you would need to contact the author involved. We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Sorry about the mismatch information, i've updated the credentials. Please try again 19 minutes ago, Jim M said: That error is typically a modified file or an outdated plugin. We can make sure you're enabling recovery mode correctly but if it's third party, you would need to contact the author involved. We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. If possible, access Cpanel, could you check if the database is ok too? I don't know if there could also be a problem with the database, I want to rule out all options. Through Cpanel, you can view phpmyadmin
Jim M Posted December 9 Posted December 9 There are a bunch of errors related to being able to write to the store file system. Please check that the below are writable: applications datastore plugins uploads and all subfolders of uploads You also are running an unsupported version of PHP. Please downgrade to 8.1
403 - Forbiddeen Posted December 9 Author Posted December 9 6 minutes ago, Jim M said: There are a bunch of errors related to being able to write to the store file system. Please check that the below are writable: applications datastore plugins uploads and all subfolders of uploads You also are running an unsupported version of PHP. Please downgrade to 8.1 What permissions should I give the folders? PHP was downgraded to version 8.1 as suggested.
Jim M Posted December 9 Posted December 9 1 minute ago, 403 - Forbiddeen said: What permissions should I give the folders? PHP was downgraded to version 8.1 as suggested. You would need to make them writable. Most servers, this can be done by making them 777 but you would need to ask your hosting provider for what may be specific to your server.
403 - Forbiddeen Posted December 9 Author Posted December 9 1 minute ago, Jim M said: You would need to make them writable. Most servers, this can be done by making them 777 but you would need to ask your hosting provider for what may be specific to your server. Done! What else? Please, share all rules to request to my host team.
Jim M Posted December 9 Posted December 9 We now have the error being logged that is the issue. You will need to contact the author of the Raffles application: Declaration of IPS\raffles\_Raffle::apiOutput() must be compatible with IPS\Content\_Item::apiOutput(?IPS\Member $authorizedMember = null) in /home/ggames/public_html/applications/raffles/sources/Raffle/Raffle.php on line 1739
403 - Forbiddeen Posted December 9 Author Posted December 9 Just now, Jim M said: We now have the error being logged that is the issue. You will need to contact the author of the Raffles application: Declaration of IPS\raffles\_Raffle::apiOutput() must be compatible with IPS\Content\_Item::apiOutput(?IPS\Member $authorizedMember = null) in /home/ggames/public_html/applications/raffles/sources/Raffle/Raffle.php on line 1739 The Raffle system is disabled, I'm not even using it, would it be possible to remove it? The application is from Adriano (it's not his fault or anything, we just don't update it). Since I don't use it anymore, I disabled it, I didn't imagine it would cause problems even if it was disabled!
Jim M Posted December 9 Posted December 9 Just now, 403 - Forbiddeen said: The Raffle system is disabled, I'm not even using it, would it be possible to remove it? The application is from Adriano (it's not his fault or anything, we just don't update it). Since I don't use it anymore, I disabled it, I didn't imagine it would cause problems even if it was disabled! You would need to contact Adriano. We would not know what they have done.
403 - Forbiddeen Posted December 9 Author Posted December 9 4 minutes ago, Jim M said: You would need to contact Adriano. We would not know what they have done. But there is no way around this? Force uninstall @Adriano Faria's application? Another thing, how would I update to try to remove it? My fear is that it won't be that, and it simply won't solve the problem. Because if I can uninstall the current theme and just use the original theme, we would already solve a good part, because I went to update the theme, and ended up putting the theme for all users, and after that the problem happened.
Jim M Posted December 9 Posted December 9 1 minute ago, 403 - Forbiddeen said: But there is no way around this? Force uninstall @Adriano Faria's application? You would need to have Adriano help you or have them uninstall it. Third party applications are outside our scope of support.
403 - Forbiddeen Posted December 9 Author Posted December 9 1 hour ago, Jim M said: We now have the error being logged that is the issue. You will need to contact the author of the Raffles application: Declaration of IPS\raffles\_Raffle::apiOutput() must be compatible with IPS\Content\_Item::apiOutput(?IPS\Member $authorizedMember = null) in /home/ggames/public_html/applications/raffles/sources/Raffle/Raffle.php on line 1739 Where can I view these errors?
Jim M Posted December 9 Posted December 9 Just now, 403 - Forbiddeen said: Where can I view these errors? /admin/error_log
403 - Forbiddeen Posted December 9 Author Posted December 9 1 minute ago, Jim M said: /admin/error_log Sir, this error you saw is from April 27, 2024
403 - Forbiddeen Posted December 9 Author Posted December 9 3 minutes ago, Jim M said: /admin/error_log Before upgrade I got this error: [07-Dec-2024 07:06:43 UTC] PHP Parse error: syntax error, unexpected ':', expecting ')' in /home /MyBoard/public_html/applications/blog/Application.php on line 89 [07-Dec-2024 07:06:43 UTC] PHP Fatal error: Exception thrown without a stack frame in Unknown on line 0 [07-Dec-2024 07:06:43 UTC] PHP Parse error: syntax error, unexpected ':', expecting ')' in /home /MyBoard/public_html/applications/blog/Application.php on line 89 [07-Dec-2024 07:06:43 UTC] PHP Fatal error: Exception thrown without a stack frame in Unknown on line 0 [07-Dec-2024 07:06:43 UTC] PHP Parse error: syntax error, unexpected ':', expecting ')' in /home /MyBoard/public_html/applications/blog/Application.php on line 89 [07-Dec-2024 07:06:43 UTC] PHP Fatal error: Exception thrown without a stack frame in Unknown on line 0 [07-Dec-2024 07:06:44 UTC] PHP Parse error: syntax error, unexpected ':', expecting ')' in /home /MyBoard/public_html/applications/blog/Application.php on line 89 [07-Dec-2024 07:06:44 UTC] PHP Fatal error: Exception thrown without a stack frame in Unknown on line 0 [07-Dec-2024 07:06:44 UTC] PHP Parse error: syntax error, unexpected ':', expecting ')' in /home /MyBoard/public_html/applications/blog/Application.php on line 89 [07-Dec-2024 07:06:44 UTC] PHP Fatal error: Exception thrown without a stack frame in Unknown on line 0 [07-Dec-2024 07:06:44 UTC] PHP Parse error: syntax error, unexpected ':', expecting ')' in /home /MyBoard/public_html/applications/blog/Application.php on line 89 [07-Dec-2024 07:06:44 UTC] PHP Fatal error: Exception thrown without a stack frame in Unknown on line 0 [07-Dec-2024 07:06:45 UTC] PHP Parse error: syntax error, unexpected ':', expecting ')' in /home /MyBoard/public_html/applications/blog/Application.php on line 89 [07-Dec-2024 07:06:45 UTC] PHP Fatal error: Exception thrown without a stack frame in Unknown on line 0 [07-Dec-2024 07:06:45 UTC] PHP Parse error: syntax error, unexpected ')', expecting '|' or variable (T_VARIABLE) in /home /MyBoard/public_html/applications/cms/sources/Pages/Page.php on line 2369 [07-Dec-2024 07:06:45 UTC] PHP Fatal error: Exception thrown without a stack frame in Unknown on line 0 [07-Dec-2024 07:06:45 UTC] PHP Parse error: syntax error, unexpected ':', expecting ')' in /home /MyBoard/public_html/applications/blog/Application.php on line 89 [07-Dec-2024 07:06:45 UTC] PHP Fatal error: Exception thrown without a stack frame in Unknown on line 0 [07-Dec-2024 07:06:46 UTC] PHP Parse error: syntax error, unexpected ')', expecting '|' or variable (T_VARIABLE) in /home /MyBoard/public_html/applications/cms/sources/Pages/Page.php on line 2369 [07-Dec-2024 07:06:46 UTC] PHP Fatal error: Exception thrown without a stack frame in Unknown on line 0 [07-Dec-2024 07:06:46 UTC] PHP Parse error: syntax error, unexpected ':', expecting ')' in /home /MyBoard/public_html/applications/blog/Application.php on line 89 [07-Dec-2024 07:06:46 UTC] PHP Fatal error: Exception thrown without a stack frame in Unknown on line 0 [07-Dec-2024 07:06:46 UTC] PHP Parse error: syntax error, unexpected ':', expecting ')' in /home /MyBoard/public_html/applications/blog/Application.php on line 89 [07-Dec-2024 07:06:46 UTC] PHP Fatal error: Exception thrown without a stack frame in Unknown on line 0 [07-Dec-2024 07:06:46 UTC] PHP Parse error: syntax error, unexpected ')', expecting '|' or variable (T_VARIABLE) in /home /MyBoard/public_html/applications/cms/sources/Pages/Page.php on line 2369 [07-Dec-2024 07:06:46 UTC] PHP Fatal error: Exception thrown without a stack frame in Unknown on line 0 [07-Dec-2024 07:06:46 UTC] PHP Parse error: syntax error, unexpected ':', expecting ')' in /home /MyBoard/public_html/applications/blog/Application.php on line 89 [07-Dec-2024 07:06:46 UTC] PHP Fatal error: Exception thrown without a stack frame in Unknown on line 0 [07-Dec-2024 07:06:46 UTC] PHP Parse error: syntax error, unexpected ':', expecting ')' in /home /MyBoard/public_html/applications/blog/Application.php on line 89 [07-Dec-2024 07:06:46 UTC] PHP Fatal error: Exception thrown without a stack frame in Unknown on line 0 [07-Dec-2024 07:06:47 UTC] PHP Parse error: syntax error, unexpected ':', expecting ')' in /home /MyBoard/public_html/applications/blog/Application.php on line 89 [07-Dec-2024 07:06:47 UTC] PHP Fatal error: Exception thrown without a stack frame in Unknown on line 0 [07-Dec-2024 07:06:47 UTC] PHP Parse error: syntax error, unexpected ':', expecting ')' in /home /MyBoard/public_html/applications/blog/Application.php on line 89 [07-Dec-2024 07:06:47 UTC] PHP Fatal error: Exception thrown without a stack frame in Unknown on line 0 [07-Dec-2024 07:06:47 UTC] PHP Parse error: syntax error, unexpected ':', expecting ')' in /home /MyBoard/public_html/applications/blog/Application.php on line 89 [07-Dec-2024 07:06:47 UTC] PHP Fatal error: Exception thrown without a stack frame in Unknown on line 0 [07-Dec-2024 07:06:48 UTC] PHP Parse error: syntax error, unexpected ':', expecting ')' in /home /MyBoard/public_html/applications/blog/Application.php on line 89 [07-Dec-2024 07:06:48 UTC] PHP Fatal error: Exception thrown without a stack frame in Unknown on line 0 [07-Dec-2024 07:06:48 UTC] PHP Parse error: syntax error, unexpected ')', expecting '|' or variable (T_VARIABLE) in /home /MyBoard/public_html/applications/cms/sources/Pages/Page.php on line 2369 [07-Dec-2024 07:06:48 UTC] PHP Fatal error: Exception thrown without a stack frame in Unknown on line 0 [07-Dec-2024 07:06:50 UTC] PHP Parse error: syntax error, unexpected ':', expecting ')' in /home /MyBoard/public_html/applications/blog/Application.php on line 89 [07-Dec-2024 07:06:50 UTC] PHP Fatal error: Exception thrown without a stack frame in Unknown on line 0 [07-Dec-2024 07:06:50 UTC] PHP Parse error: syntax error, unexpected ':', expecting ')' in /home /MyBoard/public_html/applications/blog/Application.php on line 89 [07-Dec-2024 07:06:50 UTC] PHP Fatal error: Exception thrown without a stack frame in Unknown on line 0 [07-Dec-2024 07:06:51 UTC] PHP Parse error: syntax error, unexpected ':', expecting ')' in /home /MyBoard/public_html/applications/blog/Application.php on line 89 [07-Dec-2024 07:06:51 UTC] PHP Fatal error: Exception thrown without a stack frame in Unknown on line 0 [07-Dec-2024 07:06:51 UTC] PHP Parse error: syntax error, unexpected ':', expecting ')' in /home /MyBoard/public_html/applications/blog/Application.php on line 89 [07-Dec-2024 07:06:51 UTC] PHP Fatal error: Exception thrown without a stack frame in Unknown on line 0 [07-Dec-2024 07:06:52 UTC] PHP Parse error: syntax error, unexpected ')', expecting '|' or variable (T_VARIABLE) in /home /MyBoard/public_html/applications/cms/sources/Pages/Page.php on line 2369 [07-Dec-2024 07:06:52 UTC] PHP Fatal error: Exception thrown without a stack frame in Unknown on line 0 [07-Dec-2024 07:06:53 UTC] PHP Parse error: syntax error, unexpected ':', expecting ')' in /home /MyBoard/public_html/applications/blog/Application.php on line 89 [07-Dec-2024 07:06:53 UTC] PHP Fatal error: Exception thrown without a stack frame in Unknown on line 0 [07-Dec-2024 07:06:56 UTC] PHP Parse error: syntax error, unexpected ')', expecting '|' or variable (T_VARIABLE) in /home /MyBoard/public_html/applications/cms/sources/Pages/Page.php on line 2369 [07-Dec-2024 07:06:56 UTC] PHP Fatal error: Exception thrown without a stack frame in Unknown on line 0 [07-Dec-2024 07:06:56 UTC] PHP Parse error: syntax error, unexpected ':', expecting ')' in /home /MyBoard/public_html/applications/blog/Application.php on line 89 [07-Dec-2024 07:06:56 UTC] PHP Fatal error: Exception thrown without a stack frame in Unknown on line 0 [07-Dec-2024 07:06:59 UTC] PHP Parse error: syntax error, unexpected ')', expecting '|' or variable (T_VARIABLE) in /home /MyBoard/public_html/applications/cms/sources/Pages/Page.php on line 2369 [07-Dec-2024 07:06:59 UTC] PHP Fatal error: Exception thrown without a stack frame in Unknown on line 0 [07-Dec-2024 07:07:00 UTC] PHP Parse error: syntax error, unexpected ':', expecting ')' in /home /MyBoard/public_html/applications/blog/Application.php on line 89 [07-Dec-2024 07:07:00 UTC] PHP Fatal error: Exception thrown without a stack frame in Unknown on line 0 [07-Dec-2024 07:07:02 UTC] PHP Parse error: syntax error, unexpected ':', expecting ')' in /home /MyBoard/public_html/applications/blog/Application.php on line 89 [07-Dec-2024 07:07:02 UTC] PHP Fatal error: Exception thrown without a stack frame in Unknown on line 0 [07-Dec-2024 07:07:02 UTC] PHP Parse error: syntax error, unexpected ':', expecting ')' in /home /MyBoard/public_html/applications/blog/Application.php on line 89 [07-Dec-2024 07:07:02 UTC] PHP Fatal error: Exception thrown without a stack frame in Unknown on line 0 [07-Dec-2024 07:07:06 UTC] PHP Parse error: syntax error, unexpected ':', expecting ')' in /home /MyBoard/public_html/applications/blog/Application.php on line 89 [07-Dec-2024 07:07:06 UTC] PHP Fatal error: Exception thrown without a stack frame in Unknown on line 0 [07-Dec-2024 07:07:07 UTC] PHP Parse error: syntax error, unexpected ':', expecting ')' in /home /MyBoard/public_html/applications/blog/Application.php on line 89 [07-Dec-2024 07:07:07 UTC] PHP Fatal error: Exception thrown without a stack frame in Unknown on line 0 This error file was in the IPS root folder
Jim M Posted December 9 Posted December 9 2 minutes ago, 403 - Forbiddeen said: Before upgrade I got this error: That is expected if the new files were present but the upgrade hasn't ran or you were running PHP 8.2.
403 - Forbiddeen Posted December 9 Author Posted December 9 1 minute ago, Jim M said: That is expected if the new files were present but the upgrade hasn't ran or you were running PHP 8.2. I downgrade to 8.1 as recommended.
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