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Posted

Wrong cound posts on forum board

How reset to get real count?

have 2 posts - forum shows 6 - see pictues 

No deleted 

 

some help?

use IPS 4.7.18

PHP 8.1 

Regards

Bosss

Could contain:

Could contain: Computer Hardware, Electronics, Hardware, Monitor, Screen

Posted

Did you recently move topics out or merge a forum? Delete/hide posts? If so, you will want to check your background processes to see if it is already in progress that it is removing and recounting it.

Posted (edited)
18 minutes ago, Jim M said:

Did you recently move topics out or merge a forum? Delete/hide posts? If so, you will want to check your background processes to see if it is already in progress that it is removing and recounting it.

No - just made new posts 

not moved not merge not deleted not hide 

Edited by bosss
Posted
Just now, bosss said:

No - just made new posts 

not moved not merge not deleted not hide 

Is there a sub-forum to this forum? That seems really odd to have a count like you do there.

You can try rebuilding the search index in ACP -> System -> Search -> Rebuild Search Index. However, typically, this count is an active resemblance of what is there unless something was done.

Posted
7 minutes ago, Jim M said:

Is there a sub-forum to this forum? That seems really odd to have a count like you do there.

You can try rebuilding the search index in ACP -> System -> Search -> Rebuild Search Index. However, typically, this count is an active resemblance of what is there unless something was done.

Made and same problem 

Posted

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

Posted
46 minutes ago, Jim M said:

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

i updated my account - att you can access my site 

Posted
4 hours ago, Jim M said:

I've moved this to a ticket so we can further investigate. Please watch your email for further correspondence.

Very strange -  tried delete forum - come error , but error is adres to another forum.

please see pictures 

 

 

Could contain: Page, Text

Could contain: Page, Text, File

Posted
2 hours ago, bosss said:

Very strange -  tried delete forum - come error , but error is adres to another forum.

please see pictures 

 

 

Could contain: Page, Text

Could contain: Page, Text, File

Hi @bosss,

Did you follow the steps in the red box at the bottom of your screenshot?

You have to remove the associated from that forum in order to delete the forum. If you go into your AdminCP -> Community -> Downloads -> Categories -> SUPPORT FILES -> Edit (click the pencil icon) -> Forum Topics -> toggle the 'Post a topic when a file is submitted?'

You should then be able to delete this forum.

Posted

I believe this is a known issue at present on .18. This should be resolved in the next upcoming release

Posted
5 hours ago, Gary said:

Hi @bosss,

Did you follow the steps in the red box at the bottom of your screenshot?

You have to remove the associated from that forum in order to delete the forum. If you go into your AdminCP -> Community -> Downloads -> Categories -> SUPPORT FILES -> Edit (click the pencil icon) -> Forum Topics -> toggle the 'Post a topic when a file is submitted?'

You should then be able to delete this forum.

Yes  - and now is ok - deleted Forum - made new Forum - and post new topics  -  stats is ok - but Block Stats on Forum index is not ok 

regards

Could contain: Text, Page

1 hour ago, Marc said:

I believe this is a known issue at present on .18. This should be resolved in the next upcoming release

Hope - because global Stats block on my Forum index is not ok - no panic :dry:

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