Invision Community 4: SEO, prepare for v5 and dormant account notifications Matt November 11, 2024Nov 11
Posted August 22, 2024Aug 22 tested resetting passwords due to a large number of the same complaints within an hour password links saying they are invalid. There is no errors in the logs and the link does go to the correct place with a correct key, but just gives the same error even on accounts with admin access.
August 22, 2024Aug 22 Did you customize the email templates at some point perhaps? The last 4.7.18 update changes the templates to include a new security key in the URLs, without it you'd always get an error no matter what.
August 22, 2024Aug 22 33 minutes ago, Rick Vasquez said: but just gives the same error even on accounts with admin access. Are you going to another user's password reset link? If so, that would be intended as you are not the user.
August 23, 2024Aug 23 Author 20 hours ago, teraßyte said: Did you customize the email templates at some point perhaps? The last 4.7.18 update changes the templates to include a new security key in the URLs, without it you'd always get an error no matter what. no, I am using sendgrid and their link trackers, i can likely turn that off, but I'd assume it works because of the API integration. 20 hours ago, Jim M said: Are you going to another user's password reset link? If so, that would be intended as you are not the user. No, this is for the intended users and users are unable to reset their passwords.
August 23, 2024Aug 23 12 minutes ago, Rick Vasquez said: o, I am using sendgrid and their link trackers, i can likely turn that off, but I'd assume it works because of the API integration. You will want to turn that off to test. It has caused issues in the past because it malforms URLs.
August 23, 2024Aug 23 Using SendGrid won't matter if you changed the email templates, but based on your reply you haven't changed them. 🤔 Try what Jim M suggested and see how it goes.
August 24, 2024Aug 24 Author turning link tracking off seems to have worked, but also that's a bit lame that it won't work with it on.
August 24, 2024Aug 24 Sendgrid's link tracking often breaks links. They really should make it a bit more robust... 🙄
August 24, 2024Aug 24 9 hours ago, Rick Vasquez said: turning link tracking off seems to have worked, but also that's a bit lame that it won't work with it on. Glad to hear that turning it off worked. I would advise contacting SendGrid as it is their link tracking which is breaking it. Think of it like sending a letter via the postal service and they chop off a portion of the letter which makes it unreadable.
September 25, 2024Sep 25 Author yeah, it worked and then they started injecting the link tracking again even with it off. I'm trying to figure out why a first party integration doesn't just work. I'll move to an SMTP based approach instead of the API.
September 25, 2024Sep 25 Author also I spoke too soon it seems like this is still an issue even without branded links and with full URL's that look like this: https://www.domain.com/board/index.php?app=core&module=system&controller=redirect&url=https://www.domain.com/board/lostpassword/?do=validate%26vid=<someslug>%26mid=<somememberid>&key=<anotherslug>&email=1&type=lost_password_init
September 25, 2024Sep 25 Do you have a full example of the link here? You can place it in the notes section of the Access Details area of the Client Area if you do not wish to post here.
September 28, 2024Sep 28 Author could this be if I enabled 2 factor while some users were dormant and couldn't log in to add it before it being required to log in and forgetting their password? I think this may be the issue as I had to do that recently for the community due to a breach from the 4.18 patch fix.
September 28, 2024Sep 28 Author Alright I did this after logging in without asking for a reset and changing the password etc. It is still not working added to notes now. @Marc @Jim M Thanks!
September 28, 2024Sep 28 We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
October 2, 2024Oct 2 Author On 9/28/2024 at 4:15 PM, Jim M said: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. updated, sorry for the latency it seems like email notifications aren't coming in.
October 25, 2024Oct 25 The template is indeed modified on your system, as mentioned further up on this topic. You need to revert that, as its why you have issues.
