Invision Community 4: SEO, prepare for v5 and dormant account notifications Matt November 11, 2024Nov 11
Posted August 19, 2024Aug 19 I've a couple of 'Promoted Items' that aren't showing up in the 'Manage Promoted Items' section of my Admin Settings – so I can't delete them. Others I can but a couple seem to be stuck as they don't show up on the 'Manage' list. (Don't know why, but there you go.) My question is: If I delete the entries directly in the database (via table: _core_social_promote) – will it crash/cause errors on my site? Many thanks from any who know.
August 19, 2024Aug 19 Community Expert We do not recommend running manual queries on your database, nor do we support it. All I can say is that if you do choose to run them, make sure you take a full backup of your environment. If you can point me to the records which you cannot delete, we can review and see if this is a bug or manually resolve it for you.
August 19, 2024Aug 19 Community Expert I will send in a support request. This is a support request 🙂 . You can simply place this in the notes section of your Access Details is if you wish to not post publicly.
August 19, 2024Aug 19 Author Ahhh thank you. 🙂 You can simply place this in the notes section of your Access Details is if you wish to not post publicly. I've now done this.
August 19, 2024Aug 19 Community Expert Ahhh thank you. 🙂 I've now done this. Please provide a link to the items which are stuck in promotion. Unfortunately, we do not know your community like you do so will need the direct URL(s).
August 19, 2024Aug 19 Author Thank you. Understood. Both stuck Promoted Items are pointing to the same URL now provided in my account details as requested.
August 19, 2024Aug 19 Community Expert Thank you, I have moved this to a ticket so we can better assist you investigate this item. Please see your email for next steps.
August 21, 2024Aug 21 Author I just wanted to say that the Invision Community team have been extremely responsive with my issue. I've now resolved it through their guidance and a longer term fix is in plan. Thank you.
October 30, 2024Oct 30 Author Just popping back to see if there was any news on when the fix might be implemented. 🙂
October 30, 2024Oct 30 Community Expert Just popping back to see if there was any news on when the fix might be implemented. 🙂 This is still an open issue. You can watch release notes for when the issue has been resolved.
October 30, 2024Oct 30 Hi @PoC2, Here's the page to look at for reference. Release Notes - Invision Community
October 31, 2024Oct 31 Author Thank you. 🙂 I'm only asking now because it's becoming a bit awkward not being able to promote posts properly and I'm having to apologise to site members. Will keep an eye out!
October 31, 2024Oct 31 Author Ahhh... Will check back in 2025 then. Edited October 31, 2024Oct 31 by PoC2
November 5, 2024Nov 5 Ahhh... Will check back in 2025 then. Or check back on November 04, 2024!!! https://invisioncommunity.com/release-notes/ - Invision Community 4.7.19 Beta 3 Fixed an issue where promoted Comments could not be removed from Promoted Content.
November 11, 2024Nov 11 Author Ahhh, thank you. I thought when you said the task was moved to IC 5 that it wouldn't be fixed until the new major release!
