PinPics Posted August 1 Share Posted August 1 Having a bit of an issue that I'm pretty sure is just something that I'm missing in settings somewhere, but for the life of me can't find it. 😐 We have banned accounts in a member group with specific settings (denying access), and it is set to not allow filtering by that group. But when you start typing a username in a Private Message or a tag, the banned names are showing up. Here's an example that shows an active username followed by a banned user. How can I get any name in the banned user group to not show to the public in this way? Thanks! Link to comment Share on other sites More sharing options...
Jim M Posted August 1 Share Posted August 1 I'm afraid, there is currently no way to disable viewing of a banned member. Link to comment Share on other sites More sharing options...
PinPics Posted August 1 Author Share Posted August 1 So, there's no way to get those names to remain private? Link to comment Share on other sites More sharing options...
teraßyte Posted August 1 Share Posted August 1 There's not even a hook point to add additional filters before the query loads the results. However, it's still possible to rewrite the whole function with a custom modification. Link to comment Share on other sites More sharing options...
Eric Mattson1 Posted August 1 Share Posted August 1 Could you just put their email list on the banned registration block list and delete the account completely? Link to comment Share on other sites More sharing options...
Solution Randy Calvert Posted August 2 Solution Share Posted August 2 4 hours ago, Eric Mattson1 said: Could you just put their email list on the banned registration block list and delete the account completely? It's possible to do, but that means you would lose history associated with that account. For example, for banned members we will continue to track device IDs, emails, IP address ranges to see if a banned member simply creates a new account using a different email. If you delete the account, any history you have on it is also lost. PinPics 1 Link to comment Share on other sites More sharing options...
PinPics Posted August 2 Author Share Posted August 2 9 hours ago, Randy Calvert said: It's possible to do, but that means you would lose history associated with that account. For example, for banned members we will continue to track device IDs, emails, IP address ranges to see if a banned member simply creates a new account using a different email. If you delete the account, any history you have on it is also lost. That is the problem. We have several members doing just that, so it needs to be tracked. But to have those names coming up every time a member starts typing legitimate account names is not good. I would definitely consider this a piece of poor programming. Thanks for the responses. We'll have to decide what to do. Link to comment Share on other sites More sharing options...
Marc Posted August 2 Share Posted August 2 Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release. PinPics 1 Link to comment Share on other sites More sharing options...
Marc Posted August 2 Share Posted August 2 I have just taken a look at this, and they are already excluded. This is only if the account is permanently banned. From what you are saying, you are not actually using the ban function, so that would not be excluded. The item you are referring to with "Do not allow filtering" is not what you are trying to use it for here. It means the "group" shows up nowhere. It doesnt mean the member doesnt show in places Link to comment Share on other sites More sharing options...
PinPics Posted August 3 Author Share Posted August 3 On 8/2/2024 at 9:53 AM, Marc said: I have just taken a look at this, and they are already excluded. This is only if the account is permanently banned. From what you are saying, you are not actually using the ban function, so that would not be excluded. The item you are referring to with "Do not allow filtering" is not what you are trying to use it for here. It means the "group" shows up nowhere. It doesnt mean the member doesnt show in places I've been playing around with this, but the account is actually banned using the ban button. I reversed the ban and then re-banned the account to see if something just wasn't working. But it still comes up when creating a message: This is what the account looks like in AdminCP. Is there something there that I'm missing, which could well be the case! We don't have to ban that many, so it's not something I've done a million times. 🙂 Link to comment Share on other sites More sharing options...
teraßyte Posted August 4 Share Posted August 4 My post was split from this topic and acknowledged as a bug: PinPics and SeNioR- 1 1 Link to comment Share on other sites More sharing options...
Marc Posted August 5 Share Posted August 5 On 8/3/2024 at 9:48 PM, PinPics said: I've been playing around with this, but the account is actually banned using the ban button. I reversed the ban and then re-banned the account to see if something just wasn't working. But it still comes up when creating a message: This is what the account looks like in AdminCP. Is there something there that I'm missing, which could well be the case! We don't have to ban that many, so it's not something I've done a million times. 🙂 18 hours ago, teraßyte said: My post was split from this topic and acknowledged as a bug: Indeed that one was confirmed to be a bug 🙂 PinPics 1 Link to comment Share on other sites More sharing options...
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