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Error: Class "RedisException" not found (0)


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Posted

After updating to v4.7.18 Beta 2 I get the following error: Error: Class "RedisException" not found (0) I'm not using Redis and don't have Redis configured in Advanced Configuration in my admin panel. How can I get my community back up?

  • 2 weeks later...
Posted

Hi When I try to upgrade to Version 4.7.18 I get this message 

Manual action required

There was an error downloading the files to your server. Please download the update and upload the files to your server, or contact us for assistance.

How do I fix this as it's never happened before? 

Posted
5 minutes ago, kenneth andrew said:

Hi When I try to upgrade to Version 4.7.18 I get this message 

Manual action required

There was an error downloading the files to your server. Please download the update and upload the files to your server, or contact us for assistance.

How do I fix this as it's never happened before? 

You will want to download the files and then upload them to your server, overwriting what is there. Once the upload is processed, go to {baseurl}/admin/upgrade in your browser and finish the process.

Typically, the issue for this to happen is a permissions issue on the server. If you are unsure how to resolve this, please contact your hosting provider.

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