Clover13 Posted June 10 Author Posted June 10 Confirmed no VPN running. Waiting on iPhone and iPad models. Both running the latest iOS. Just now, Claudia999 said: Copy & Paste of URLs works on iPhone to other sites but not to IC sites. Tried here, on our site and in my test board (and of course on sites without IC). OK, yeah that's the same exact behavior they are seeing. Thank you!
Management Matt Posted July 1 Management Posted July 1 I've just tried a few tests on my iPhone on our site here. - Copying the link in the address bar and pasting into the editor: This works ✅ - Copying a link on link on the page, pasting into the editor: This works ✅ - Copying the link via the Share menu > copy: This does not work ❌ But this may be because the share menu offers multiple formats. Clover13 and Claudia999 2
Clover13 Posted July 1 Author Posted July 1 (edited) 1 hour ago, Matt said: I've just tried a few tests on my iPhone on our site here. - Copying the link in the address bar and pasting into the editor: This works ✅ - Copying a link on link on the page, pasting into the editor: This works ✅ - Copying the link via the Share menu > copy: This does not work ❌ But this may be because the share menu offers multiple formats. I had my one member test these scenarios, and he said Copying the link in the address bar and pasting it into the editor does not work for him. Definitely something unique about his devices and another members device that somehow isn't allowing this but it's only on the IPS site. The same technique of copying and pasting works elsewhere on his phone: other websites with the same browser, apps, email, text, etc. Edit: He also said he can use the share menu on youtube etc and it works on his iPad as well as my iPhone. When he clicks share the window doesn’t show it copied, but when he pastes, it does come up correctly . Edited July 1 by Clover13
Clover13 Posted July 1 Author Posted July 1 I think for that one user, he has narrowed it down to ONLY copying from the address bar into the IPS editor (CKEditor) is not working on both his iPad and iPhone.
Marc Posted July 2 Posted July 2 14 hours ago, Clover13 said: I think for that one user, he has narrowed it down to ONLY copying from the address bar into the IPS editor (CKEditor) is not working on both his iPad and iPhone. Not really sure what to suggest here, as if its only happening for that user, it has to be something that they are doing. I copy/paste from the address bar on a regular basis
Clover13 Posted July 2 Author Posted July 2 8 hours ago, Marc Stridgen said: Not really sure what to suggest here, as if its only happening for that user, it has to be something that they are doing. I copy/paste from the address bar on a regular basis It's happened to two users that I know of, both with iPhones and one also has an iPad. Same behavior. Very weird as there are many iPhone users that do not have this issue (myself included). Seems to be tied to CKEditor (?) as the same copy and paste from address bar works to other places (sites, apps, text messages, email, etc).
Jim M Posted July 2 Posted July 2 8 minutes ago, Clover13 said: It's happened to two users that I know of, both with iPhones and one also has an iPad. Same behavior. Very weird as there are many iPhone users that do not have this issue (myself included). Seems to be tied to CKEditor (?) as the same copy and paste from address bar works to other places (sites, apps, text messages, email, etc). Latest version of iOS as well?
Clover13 Posted July 2 Author Posted July 2 41 minutes ago, Jim M said: Latest version of iOS as well? Yep, both have the latest.
Marc Posted July 3 Posted July 3 You could potentially check if they have any plugins or anything on their browser that could be doing it, but really, its just copy/paste. Thats a function of the platform rather than your site
Clover13 Posted July 3 Author Posted July 3 OK, I was finally able to reproduce this! I asked the user to perform these exact steps (which is how I and I imagine many copy urls as text from the address bar) In Safari's address bar, press and hold on the URL address bar at the top of the screen until the "Select/Select All" options appear. Tap "Select All" to highlight the entire URL. Tap "Copy" to copy the URL to your clipboard. Go to where you want to paste the link, such as in a post or comment, and press and hold to bring up the paste option. Tap "Paste" to insert the URL without any additional text. He responded with his steps which were to Tap and hold on the address bar which will pop up a menu Select Copy from that menu Paste into the IPS CKEditor for a PM, comment, or reply does not work Paste into another app or a new Safari tab, etc does work I tried his steps and confirmed it indeed does not work in the IPS Editor and does work in other places. I then came across this Reddit topic talking about a change to Safari's Copy Links behavior related to multiple tabs, which isn't exactly the same but tells me that something changed in the behavior of the Copy Links function might also apply to the Copy function of a single link whereas there is the Title and URL as part of an underlying object schema. If CKEditor does operate in a way that doesn't recognize this object (versus the first way of simply copying and pasting text), then it would make sense nothing gets pasted:
Clover13 Posted July 5 Author Posted July 5 @Claudia999 can you reproduce this the way I described above as well?
Marc Posted July 8 Posted July 8 It seems from what you have said here, this appears to be something in the browser that has caused the issues rather than in the editor
Clover13 Posted July 8 Author Posted July 8 6 hours ago, Marc St said: It seems from what you have said here, this appears to be something in the browser that has caused the issues rather than in the editor No I believe it has to do with CKEditor. The same browser function of copying in a way that doesn't work here with CKEditor does work in other places such as the browser itself, apps, other websites, etc. So I would say it's isolated to CKEditor and how it handles the Paste functionality of whatever is being pasted in that respect (i.e. whatever the "object" is that the browser copies with that copy function, it's not just text).
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